Manager - Customs
Deloitte
Full-time
On-site
Nairobi Nairobi County Kenya
Company Description
About Deloitte
Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected network of member firms in more than 150 countries, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte has approximately 460,300 professionals all committed to becoming the standard of excellence of professional services firms.
Deloitte’s professionals are dedicated to strengthening corporate responsibility, building public trust, and making a positive impact in their communities, and enjoy an environment of continuous learning, challenging experiences, and enriching career opportunities. All our professionals are united by our shared values, a set of core principles that guide our collective behavior. They set the expectations we have for one another and define how we, as stewards of Deloitte, should behave. They provide common ground to unite us across cultures and geographies. And, importantly, they help us to earn the trust and respect of our key stakeholders. Our shared values are lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact.
Deloitte East Africa provides seamless cross-border services to multinationals, large national enterprises, small and medium-sized enterprises, and the public sector; with offices in Kenya, Tanzania, Uganda, Ethiopia, Zambia, and Malawi.
A career with Deloitte offers you the opportunity to engage with and work alongside leading corporations within the East African region, and an opportunity to start and grow your career within a dynamic and rewarding environment. You will get the support, coaching and training needed to advance your career in Kenya and within the East Africa market.
What impact will you make?
At Deloitte we have a clear purpose, to make an impact that matters to our clients, our colleagues, and our communities. From professional development to leadership opportunities and career advancement, we empower our people to be their very best - because that’s how you make an impact.
About the Department
Deloitte’s Tax and Legal professionals provide both compliance and advisory services across a broad range of matters affecting businesses. This approach ensures clients’ most demanding challenges when operating in multiple jurisdictions are holistically addressed in a coordinated way, by subject matter and industry specialists, locally and abroad. Deloitte deploys the right team at the right time to address the needs of its clients, wherever they operate.
We currently have an exciting opportunity for a dynamic person to join our Tax & Legal Department – Tax team as a Manager in our Indirect Tax service offering. This position will be based in our Nairobi office in Kenya.
Job Description
Main purpose of the job
The holder of this position will ensure that all customs assignments are carried out to the highest standards in order to provide outstanding value to clients and the Firm; develop high-performing people and teams, leading and supporting them to make an impact that matters; and setting the direction to deliver exceptional client service.
What you will do
Deliver exceptional client service; maximize results and drive high performance from people while fostering collaboration across businesses and borders;
Participate in the development and maintenance of productive relationships with clients while striving to actively stay informed of market trends, performance drivers and emerging technical and industry developments;
Ensure preparation of proposals and engagement letters and client take on procedures are completed in a timely manner;
Manage the team to ensure client deliverables and deadlines are met;
Manage working capital and debtors for Customs and Excise engagements;
Liaise with the relevant Government ministries/departments on client engagements and other policy matters;
Business development aimed at growing the Customs and Excise portfolio/business;
Customs and Excise laws and regulations –Apply his/her knowledge on Customs and Excise law and practise to generate innovative solutions on projects/engagements;
Manage day to day client communication and building value adding client relationships;
Train and coach (classroom and on-job ) the junior staff;
Assist in developing knowledge of current tax matters across the Tax function;
Deliver client service according to relevant Deloitte standards, policies and ethical principles;
Develop and market new products;
Building and maintaining relationships with the client and the Kenya Revenue Authority;
Assist clients resolve KRA audits;
Manage and deliver a broad range of technical Customs and Excise advisory projects for clients of all sizes and across a range of industry sectors;
Influence clients, teams, and individuals positively, leading by example and establishing confident relationships;
Understand key objectives for clients and Deloitte; align people to objectives and set priorities and direction;
Budgets and profitability - Manage engagement budget through accurate budgeting, cost control and profitability management;
Prepare tax publications for clients and write articles on relevant tax matters; and
Use judgement to identify risk and apply global and local quality processes and risk procedures to each client.
Qualifications
A Bachelor’s Degree in Business, Commerce, Law or Economics from a recognised institution. Master’s degree is an added advantage.
Professional accounting qualification (CPA/ACCA).
Technical expertise in Customs and Excise matters
Technical expertise in VAT will be an added advantage
At least six (6) years’ post-qualification experience as a Customs and Excise advisor/consultant with at least 1 year experience in middle level management.
Have at least three (3) years’ experience in a professional services firm client facing role.
Strong business acumen and commercial awareness.
Excellent client facing, relationship building and business development skills.
An ability to analyse information, identify issues and prioritise them.
Good knowledge of international and national taxation principles.
Behavioural competencies
Excellent communication skills, both written and verbal.
Effective interpersonal and relationship building skills.
Good mentorship and coaching ability with desire to develop self and others.
Adaptable, managing change and ambiguity with ease.
Sound problem solving ability.
Technical Competencies
Expert in field with sound industry and business knowledge.
Demonstrated leadership skills.
Business development skills.
Proven ability to manage and execute projects.
Experience in drafting and presenting client proposals.
Excellent report writing skills.
Sound business acumen.
Strong negotiation skills.
Focus on quality and risk.
Additional Information
Your role as a leader
At Deloitte we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.
Leadership Capabilities
Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make.
Influence - Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people.
Performance drive - Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders.
Strategic direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction.
Talent development - Develops high-performing people and teams through challenging and meaningful opportunities.
Why Deloitte?
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world.
Deloitte opens the door to a career that can cross borders virtually and physically across the African continent and globally to gain experience and access projects beyond our borders. We value differences, and embrace people with diverse backgrounds, experiences, abilities and thinking styles.
Our purpose
Deloitte is led by a purpose: to make an impact that matters. Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte’s impact on the world. #Makinganimpactthatmatters
Recruiter Tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do research to know some background about our firm and the business area you are applying to.
If you meet the above requirements, please visit our website and apply online: Deloitte East Africa Careers portal.
Your details will be treated with confidentiality and will not be shared with any third party.
Closing date: Friday, 21 February 2024
We are an equal opportunity employer and do not ask individuals to pay any fees or money as part of the recruitment process. Women and Persons with Disabilities are encouraged to apply.
At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.
Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.
Be careful
Don’t provide your bank or credit card details when applying for jobs.
It is strictly against Deloitte policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Deloitte will ask candidates to pay a fee at any time.
About Deloitte
Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected network of member firms in more than 150 countries, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte has approximately 460,300 professionals all committed to becoming the standard of excellence of professional services firms.
Deloitte’s professionals are dedicated to strengthening corporate responsibility, building public trust, and making a positive impact in their communities, and enjoy an environment of continuous learning, challenging experiences, and enriching career opportunities. All our professionals are united by our shared values, a set of core principles that guide our collective behavior. They set the expectations we have for one another and define how we, as stewards of Deloitte, should behave. They provide common ground to unite us across cultures and geographies. And, importantly, they help us to earn the trust and respect of our key stakeholders. Our shared values are lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact.
Deloitte East Africa provides seamless cross-border services to multinationals, large national enterprises, small and medium-sized enterprises, and the public sector; with offices in Kenya, Tanzania, Uganda, Ethiopia, Zambia, and Malawi.
A career with Deloitte offers you the opportunity to engage with and work alongside leading corporations within the East African region, and an opportunity to start and grow your career within a dynamic and rewarding environment. You will get the support, coaching and training needed to advance your career in Kenya and within the East Africa market.
What impact will you make?
At Deloitte we have a clear purpose, to make an impact that matters to our clients, our colleagues, and our communities. From professional development to leadership opportunities and career advancement, we empower our people to be their very best - because that’s how you make an impact.
About the Department
Deloitte’s Tax and Legal professionals provide both compliance and advisory services across a broad range of matters affecting businesses. This approach ensures clients’ most demanding challenges when operating in multiple jurisdictions are holistically addressed in a coordinated way, by subject matter and industry specialists, locally and abroad. Deloitte deploys the right team at the right time to address the needs of its clients, wherever they operate.
We currently have an exciting opportunity for a dynamic person to join our Tax & Legal Department – Tax team as a Manager in our Indirect Tax service offering. This position will be based in our Nairobi office in Kenya.
Job Description
Main purpose of the job
The holder of this position will ensure that all customs assignments are carried out to the highest standards in order to provide outstanding value to clients and the Firm; develop high-performing people and teams, leading and supporting them to make an impact that matters; and setting the direction to deliver exceptional client service.
What you will do
Deliver exceptional client service; maximize results and drive high performance from people while fostering collaboration across businesses and borders;
Participate in the development and maintenance of productive relationships with clients while striving to actively stay informed of market trends, performance drivers and emerging technical and industry developments;
Ensure preparation of proposals and engagement letters and client take on procedures are completed in a timely manner;
Manage the team to ensure client deliverables and deadlines are met;
Manage working capital and debtors for Customs and Excise engagements;
Liaise with the relevant Government ministries/departments on client engagements and other policy matters;
Business development aimed at growing the Customs and Excise portfolio/business;
Customs and Excise laws and regulations –Apply his/her knowledge on Customs and Excise law and practise to generate innovative solutions on projects/engagements;
Manage day to day client communication and building value adding client relationships;
Train and coach (classroom and on-job ) the junior staff;
Assist in developing knowledge of current tax matters across the Tax function;
Deliver client service according to relevant Deloitte standards, policies and ethical principles;
Develop and market new products;
Building and maintaining relationships with the client and the Kenya Revenue Authority;
Assist clients resolve KRA audits;
Manage and deliver a broad range of technical Customs and Excise advisory projects for clients of all sizes and across a range of industry sectors;
Influence clients, teams, and individuals positively, leading by example and establishing confident relationships;
Understand key objectives for clients and Deloitte; align people to objectives and set priorities and direction;
Budgets and profitability - Manage engagement budget through accurate budgeting, cost control and profitability management;
Prepare tax publications for clients and write articles on relevant tax matters; and
Use judgement to identify risk and apply global and local quality processes and risk procedures to each client.
Qualifications
A Bachelor’s Degree in Business, Commerce, Law or Economics from a recognised institution. Master’s degree is an added advantage.
Professional accounting qualification (CPA/ACCA).
Technical expertise in Customs and Excise matters
Technical expertise in VAT will be an added advantage
At least six (6) years’ post-qualification experience as a Customs and Excise advisor/consultant with at least 1 year experience in middle level management.
Have at least three (3) years’ experience in a professional services firm client facing role.
Strong business acumen and commercial awareness.
Excellent client facing, relationship building and business development skills.
An ability to analyse information, identify issues and prioritise them.
Good knowledge of international and national taxation principles.
Behavioural competencies
Excellent communication skills, both written and verbal.
Effective interpersonal and relationship building skills.
Good mentorship and coaching ability with desire to develop self and others.
Adaptable, managing change and ambiguity with ease.
Sound problem solving ability.
Technical Competencies
Expert in field with sound industry and business knowledge.
Demonstrated leadership skills.
Business development skills.
Proven ability to manage and execute projects.
Experience in drafting and presenting client proposals.
Excellent report writing skills.
Sound business acumen.
Strong negotiation skills.
Focus on quality and risk.
Additional Information
Your role as a leader
At Deloitte we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.
Leadership Capabilities
Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make.
Influence - Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people.
Performance drive - Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders.
Strategic direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction.
Talent development - Develops high-performing people and teams through challenging and meaningful opportunities.
Why Deloitte?
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world.
Deloitte opens the door to a career that can cross borders virtually and physically across the African continent and globally to gain experience and access projects beyond our borders. We value differences, and embrace people with diverse backgrounds, experiences, abilities and thinking styles.
Our purpose
Deloitte is led by a purpose: to make an impact that matters. Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte’s impact on the world. #Makinganimpactthatmatters
Recruiter Tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do research to know some background about our firm and the business area you are applying to.
If you meet the above requirements, please visit our website and apply online: Deloitte East Africa Careers portal.
Your details will be treated with confidentiality and will not be shared with any third party.
Closing date: Friday, 21 February 2024
We are an equal opportunity employer and do not ask individuals to pay any fees or money as part of the recruitment process. Women and Persons with Disabilities are encouraged to apply.
At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.
Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.
Be careful
Don’t provide your bank or credit card details when applying for jobs.
It is strictly against Deloitte policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Deloitte will ask candidates to pay a fee at any time.