Purpose Statement
To interpret the department business plan and be responsible for the day-to-day management of a designated function and team to deliver the objectives and goals, embed appropriate processes, practices, standards and delivery maintained high quality client service.
Experience:
5+yrs in a banking/fintech environment with at least 3 yrs experience in the designated function and overseeing delivery of client service and experience teams.
Driving delivery and effective client service in a fast moving, regulated environment.
Stakeholder management
Operational leadership and management.
In the case of International Payments & Interbank Operations:
International payments operations | Interbank processing[MD2.1] and banking operations | Reconciliations and financial control | Payment investigations and query handling | Interbank matching processes
Qualifications (Minimum)
A relevant tertiary qualification in Finance or Banking
Qualifications (Ideal or Preferred)
Bachelor's Degree in Finance or Banking
Knowledge
International payments operations | Interbank processing[MD2.1] and banking operations | Reconciliations and financial control | Payment investigations and query handling | Interbank matching processes
Knowledge:
Banking systems and payment platforms
General, operational management practices and principles
People management practices and principles
Function specific knowledge:
In the case of International Payments & Interbank Operations:
SA Reserve Bank Exchange Control Regulations | SWIFT standards and payment cutoff times | FX payments, clearing systems, and pricing concepts | Nostro accounts and correspondent banking | AML, sanctions, and regulatory frameworks
Skills
Analytical Skills
Communications Skills
Decision making skills
Leadership Skills
Management skills
Planning, organising and coordination skills