Purpose Statement
To interpret the Financial Crime Operations business plan and in the context of the Risk environment, to prevent and minimise the exposure to financial and reputational risk for Capitec Bank through achieving the business plans and objectives. Responsible for operationalising plans and the day-to-day management for a function in Fraud Operations, embedding and improving the efficiency and effectiveness of appropriate processes, practices, standards, and regulations.
Experience
At least 4-5 years' experience in a Financial Crimes Operations environment, dealing with detection and response within a banking / financial services organisation
At least 3 years' experience in leading a team
Experience in Fraud Risk Management within a fast-paced and complex business setting
Exposure to banking and risk systems
Comprehensive understanding of the South African financial/banking environment
Contribute and be accountable to relevant legislation pertaining to fraud and banking.
Understanding of customer care and service protocols
Familiarity of common fraud typologies and emerging trends in fraud and financial crime
Qualifications (Minimum)
Bachelor's Degree in Forensics or Business Management
Qualifications (Ideal or Preferred)
Honours Degree in Forensics or Business Management
Knowledge
Good understanding of Fraud and Forensics Operations
General management and business knowledge in retail or finance/banking industry.
Processes, procedures and regulations relating to Fraud Operations
SABRIC and Banking Ombudsman rules and procedures
Budgeting and resource planning
Fraud types (Smishing, Vishing, Fishing, Card swop, Card present, Card not present etc.)
People management and development principles
The E-commerce markets
Knowledge on relevant regulatory bodies
Client experience and engagement.
Relationship management with other banks and/or 3rd party providers
Skills
Commercial Thinking Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Interpersonal & Relationship management Skills
Management skills
Problem solving skills
Leadership Skills
Analytical Skills
Communications Skills
Change Management Skills
Decision making skills