Major Duties and Responsibilities
Lead the design, delivery, management and support of WWF network collaboration technologies and the global Intranet, including M365 SharePoint, OneDrive and Teams. Provide guidance and assistance with the wider Microsoft 365 ecosystem.
Own, configure, develop and maintain the roadmap for the M365 collaboration and Intranet platform, working with a global range of stakeholders including Knowledge Managers, Communications leads, technology colleagues, and local technology and collaboration specialists.
Oversee the global deployment, configuration, and management of Microsoft 365 applications, including SharePoint Online, Teams, OneDrive, Viva Engage and other related services.
Develop and deliver training programs to enhance user literacy and digital dexterity with Microsoft 365 tools. Provide ongoing support and escalation for Microsoft 365 platform.
Implement and maintain security measures in conjunction with the global cyber security team to protect organisational data within Microsoft 365. Ensure compliance with global and local regulations and standards.
Foster a culture of collaboration and effective communication using Microsoft 365 tools. Work closely with other WWF National Organizations and Country Offices and departments to understand their needs and provide tailored solutions.
Stay updated on current and future Microsoft 365 features and best practices, and the Microsoft 365 roadmap. Ensure roadmap changes are understood and embedded within the M365 platform. Recommend and implement improvements to enhance the organisation's use of Microsoft 365.
Put in place and maintain comprehensive documentation of Microsoft 365 configurations, policies, and procedures. Generate regular KPI reports on usage, performance, and compliance that drive further adoption and improvement.
PROFILE
Required Qualifications.
Bachelor's degree in Information Technology, Computer Science, related field or equivalent professional experience.
Significant experience in IT roles, with a focus on Microsoft 365 administration and support.
Excellent organisational and documentation skills. Must have project management skills and be able to independently manage workloads.
Extensive experience in designing and developing SharePoint and Teams based intranet, collaboration and knowledge management sites.
Strong communication skills, adept at listening and translating user requirements and feedback into deliverables.
Experience in managing and deploying Microsoft 365 services in a large, complex global organisation, with the ability to collaborate effectively with a diverse range of stakeholders.
Strong understanding of Microsoft 365 security and compliance features.
Having and maintaining relevant Microsoft certifications would be an advantage.
Azure/Intune administration experience and skills are an added bonus.