About The Role
Driving operational excellence behind every employee experience
At Capitec, People Operations sits at the core of how we deliver a seamless, compliant and scalable employee experience.
As the Manager: People Operations, you'll lead the engine room of HR - setting the strategy, governance, and operational standards that ensure every people process (from hire to retire) runs with precision, integrity and efficiency.
This is a high-impact leadership role responsible for enterprise-wide operational stability, data governance, payroll integrity, and the continuous optimisation of HR systems and processes.
What You'll Be Responsible For
You'll operate at both strategic and executional levels, leading:
Operational Strategy & Execution
Translate People Operations strategy into scalable operational plans
Govern end-to-end employee lifecycle processes and workflows
Drive consistency through SLAs, frameworks, and operating standards
Governance, Risk & Compliance
Lead enterprise HR compliance, audit readiness, and risk mitigation
Own data governance frameworks and ensure POPIA and regulatory alignment
Strengthen controls, validation processes, and data integrity
Systems, Automation & Continuous Improvement
Drive a digital-first HR operating model
Optimise HR systems (SAP SuccessFactors) and payroll integrations
Lead automation, workflow optimisation and process re-engineering
Payroll & Master Data Integrity
Oversee payroll readiness and upstream dependencies
Ensure accurate, audit-ready payroll outcomes
Own employee master data governance and data quality standards
Leadership & Stakeholder Management
Lead a multi-disciplinary People Operations team
Partner with HR, Finance, Risk, IT and external providers
Influence enterprise-wide adoption of operational standards
Influence enterprise-wide adoption of operational standards
What You'll Bring
Experience & Expertise
8+ years in HR Operations / People Operations / Shared Services in a mediumÃÂâÃÂÃÂÃÂÃÂtoÃÂâÃÂÃÂÃÂÃÂlarge organisation.
Experience leading complex HR operational environments
Strong exposure to HRIS (SAP SuccessFactors), payroll and integrations
Proven track record in governance, risk and compliance
Experience driving large-scale automation and operational transformation
Knowledge
HR lifecycle and operational frameworks
Data governance and HRIS architecture
Payroll processes, compliance and audit environments
Process engineering / continuous improvement methodologies
What sets you apart
Strong systems thinker with a detail-oriented mindset
Comfortable operating in complexity and driving structure
Passion for optimisation, efficiency, and accuracy at scale
Ability to influence at senior leadership and governance forums