KEY PERFORMANCE INDICATOR
DEVELOP AND IMPLEMENT STRATEGY
Translate governance and quality strategies into operational plans for reporting, compliance, revenue assurance, and continuous improvement.
Develop frameworks that promote consistent policy application, regulatory adherence, and improved sales effectiveness.
Contribute insights and analysis to divisional strategy, focusing on risk trends, performance outcomes, and commercial impacts.
Lead the development of sales governance policies that strengthen compliance and operational integrity.
BUSINESS OPERATIONAL EFFICIENCY
Oversee performance tracking and reporting, ensuring KPIs, dashboards, and trend analyses support effective decision-making.
Analyse sales and operational data to identify gaps, inefficiencies, and opportunities for improvement; drive implementation of best practices.
Support sales forecasting and portfolio planning through accurate data management and analysis.
Lead the design and execution of continuous improvement initiatives to strengthen processes and reduce operational risk.
Provide insights and early-warning indicators on exceptions, delivery issues, risk areas, and sales performance trends.
Ensure the accurate allocation and ongoing maintenance of client portfolios, products, and revenue across all platforms.
Oversee commercial revenue assurance and commission processing by monitoring fulfilment accuracy, deal execution, and compliance with policy requirements.
Identify opportunities for continuous improvement by leading cross-functional analysis and embedding automation, analytics, and performance tracking into core processes.
FINANCIAL MANAGEMENT
Oversee revenue assurance processes by validating billing accuracy, contract adherence, pricing application, and correct revenue recognition.
Identify and mitigate risks of revenue leakage arising from operational errors, process gaps, unauthorised discounts, or incorrect commission calculations.
Oversee monthly commission finalisation, ensuring accuracy and alignment to approved structures and portfolio assignments.
Monitor financial performance metrics and work with Finance and Enablement leadership to resolve discrepancies and support commercial optimisation.
GOVERNANCE, RISK AND COMPLIANCE
Monitor and ensure adherence to internal policies, ICASA regulations, governance frameworks, and commercial terms.
Develop and implement sales-related policies that promote agility, ethical conduct, consistency, and compliance across the division.
Conduct compliance checks, contract compliance audits, and process risk assessments; implement corrective actions where required.
Ensure invoice accuracy, confirm that pricing, discounts, and contractual terms are reflected correctly in billing systems.
Lead risk management initiatives by identifying risks within sales processes and partner engagements.
Maintain robust internal controls to ensure data integrity, billing accuracy, and contract fulfilment.
STAKEHOLDER MANAGEMENT
Work closely with sales stakeholders to ensure alignment on governance, reporting, and compliance matters.
Provide guidance to Sales teams on policy adherence, compliance requirements, contract obligations, and risk mitigation.
Collaborate with relevant departments to resolve discrepancies, improve processes, and implement governance improvements.
Engage internal and external stakeholders during audits and reviews, providing accurate and timely information.
LEADERSHIP AND PEOPLE MANAGEMENT
Lead and develop the Quality & Governance team, building capability in data analysis, compliance management, and revenue assurance.
Set performance standards, define KPIs, conduct appraisals, and ensure continuous professional development.
Foster a culture of accuracy, accountability, ethical conduct, and high performance.
Ensure effective workforce planning and resource allocation to meet divisional needs.
Provide coaching and guidance to ensure operational excellence and adherence to governance frameworks.