Managing Director, INUA Nexus (Global Business Services) at INUA AI

Role Overview


INUA AI Group is seeking a dynamic and visionary Managing Director, INUA Nexus (Global Business Services) to lead and scale its AI-powered Global Business Services (GBS) division.


This role carries full P&L responsibility and is accountable for transforming INUA Nexus into a Tier 1 global outsourcing and intelligent operations partner, delivering services across:


Cybersecurity support services
AI data services and annotation
IT support and technical services
Customer experience (CX) and contact center operations
The Managing Director will drive revenue growth, global expansion, operational excellence, and workforce transformation, positioning INUA Nexus as a market leader in AI-enabled outsourcing.
The Technical Project Manager (TPM) is responsible for planning, executing, and delivering technical projects on time, within scope, and within budget. This role requires a technically proficient project manager with strong Agile delivery experience who can effectively coordinate engineers, developers, field services teams, and third-party partners. The ideal candidate can lead projects using a primarily Agile/sprint-based delivery model, translating technical requirements into actionable plans, managing risks, and ensuring high-quality outcomes—while possessing sufficient technical understanding to engage credibly with technical teams and customers.


KEY RESPONSIBILITIES

Strategic Leadership & Business Growth


Define and execute the global growth strategy for INUA Nexus (GBS)
Own and deliver multi-million-dollar revenue targets
Build and manage a strong enterprise sales pipeline (US, UK, EU, Middle East, Africa)
Secure high-value enterprise and government contracts
Establish strategic partnerships across BPO, AI, and cybersecurity ecosystems


P&L Ownership & Financial Performance


Own full Profit & Loss (P&L) for INUA Nexus
Drive revenue growth, margin expansion, and cost optimization
Develop and manage annual budgets, forecasts, and financial plans
Ensure sustainable and scalable business performance


Global Service Delivery Excellence


Oversee end-to-end service delivery operations across all GBS verticals
Ensure SLA adherence, quality assurance, and client satisfaction
Implement AI-driven delivery models and automation frameworks
Drive continuous improvement in efficiency, productivity, and service quality


Operational Scale & Infrastructure Development


Lead the expansion of delivery centers (Nairobi, Konza, Webuye, and global locations)
Scale workforce from hundreds to thousands of employees
Design and implement a standardized global GBS operating model
Optimize resource allocation and operational efficiency


Talent & Workforce Strategy


Build and lead a high-performing, globally competitive workforce
Integrate with INUA Hub and INUA AI Human Capital for talent pipeline development
Champion impact sourcing and youth employment initiatives
Develop leadership capability across all levels of the organization


AI Integration & Innovation


Embed AI and automation into all service delivery functions
Collaborate with Quantum Synapse AI to integrate: Quantum Shield, Quantum Strike and Managed SOC capabilities
Position INUA Nexus as an AI-powered GBS leader, not a traditional BPO


Governance, Risk & Compliance


Ensure compliance with global standards: GDPR, ISO 27001 / 27701, and SOC 2
Maintain audit-ready operations and enterprise-grade security practices
Oversee risk management and regulatory compliance


KEY PERFORMANCE INDICATORS (KPIs)


Revenue growth and profitability (EBITDA)
Enterprise client acquisition and retention
Service delivery performance (SLA, NPS, quality metrics)
Workforce growth and productivity
Operational efficiency and cost optimization
AI adoption and automation impact


QUALIFICATIONS & EXPERIENCE

Education


Bachelor's degree in Business, Technology, or related field
MBA or equivalent executive qualification (preferred)


Experience


10 - 15+ years in: Global Business Services (GBS) / BPO / Outsourcing and Consulting or enterprise service delivery
Proven experience: Leading large-scale operations across multiple geographies, Managing P&L and delivering revenue growth and Closing enterprise-level deals
Experience with AI-enabled services or digital transformation (highly preferred)


CORE COMPETENCIES


Strategic thinking and execution
Strong commercial and negotiation skills
Operational excellence and scalability
Financial acumen and P&L management
Client relationship management (enterprise level)
Digital transformation and AI integration


LEADERSHIP ATTRIBUTES


Visionary and transformational leader
Entrepreneurial mindset with high ownership
Strong executive presence (board, investors, clients)
Data-driven and results-oriented
Passionate about impact, innovation, and workforce empowerment


WHY JOIN INUA AI GROUP


Be part of a pioneering AI-driven organization shaping Africa's digital future
Lead a high-growth, globally positioned business unit
Drive real impact through job creation and digital transformation
Work at the intersection of AI, cybersecurity, and global services