Job Purpose
To deliver marketing support in order to process marketing transactions accurately and timely through the execution of predefined work objectives as per agreed standard operating procedures.
Minimum Experience
1 - 2 years' experience in a similar environment
Minimum Qualification
Matric
Any relevant tertiary qualification would be advantageous
Other Job Responsibilities
Handle inbound and outbound customer calls professionally
Provide accurate product/service information
Resolve customer queries and complaints efficiently
Capture and update customer information on systems
Follow up on leads, enquiries, and service requests
Meet daily/weekly call and performance targets
Escalate complex issues to relevant departments
Maintain high levels of customer satisfaction and service quality
Adhere to scripts, processes, and compliance standards
Track product performance and drive improvements
Generic Job Outputs
PROCESS
Assist in the implementation of marketing campaigns to ensure target audiences are reached.
Coordinate relevant public relations and events activities.
Deliver on agreed performance targets according to set procedures and service level agreements
Distribute marketing material to franchises/dealerships as and when required to ensure information is available to clients.
Execute work in line with governance and compliance processes.
Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
Identify and apply known solutions to operational challenges and escalate unresolved issues.
Monitor media for above the line and below the line exposure to track brand presence
Provide marketing support to the product/brand managers to ensure marketing department is running smoothly.
Provide operational support in order to gain knowledge and workplace experience.
Provide reports on marketing data received (consumer data, consumer trends data, marketing data and other) to ensure management can make informative decisions.
Record and report on work activities to provide timely and accurate information for decision making in area of accountability.
Assist in the development of marketing campaigns that supports all traditional elements required in order to deliver leads, sales, brand and company objectives in alignment with the business strategy.
FINANCE
Adhere to financial administration delivery processes and comply with internal control and governance standards and report on any deviations to minimise risk.
Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office.
CLIENT
Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
Deliver work activities effectively to satisfy customers
PEOPLE
Attend learning initiatives to improve work quality and enhance own skills
Own and live up to company values
Closing Date 28 April 2026