The holder of this position will report to the Marketing and Business Development Manager.
KEY RESPONSIBILITIES:
Provide support: Respond to customer inqiries, resolve complaints, and manage accounts to ensure customer satisfaction.
Gather feedback: Collect customer feedback through surveys and direct interactions to identify areas for improvement.
Handle issues: Proactively identify potential problems and work with internal departments to find solutions and ensure a positive customer journey.
Onboard customers: Ensure a seamless and positive onboarding experience for new customers.
Generate leads: Identify and generate leads for sales teams through various channels, including online chats and in-person interactions.
Promote products: Cross-sell products and services to existing and potential customers to help meet departmental targets.
Create content: Assist with creating marketing materials and content to enhance brand presence and engagement.
Analyze data: Track and analyze marketing campaign performance and use customer data to inform marketing and business strategies.
Manage communication: Handle customer communications, such as SMS reports and live chats, to enhance engagement.
KEY ATTRIBUTES:
Creative, proactive and detail-oriented
Customer experience focus.
Excellent Verbal and written communication skills.
Polite with a friendly attitude.
Be a team player and self-driven.
Have Trouble shooting, Problem solving skills and empathy with delightful customer experience.
REQUIRED SKILLS AND QUALIFICATIONS:
Bachelor's degree in Marketing, Business Administration, Communications, or related field.
2 - 3 years' experience in marketing, sales, or customer experience engagement.
Strong communication, organizational, and analytical skills.
Proficiency in Microsoft Office.