Purpose of the Role:
To deliver exceptional customer service across all communication channels, support stores and online customers, resolve queries efficiently, and contribute to a positive brand experience that drives customer loyalty and sales growth.
Key Responsibilities Include but Are Not Limited To
Managing customer queries via phone, email, social media, and in-store support
Resolving complaints professionally and escalating when necessary
Processing orders, returns, and exchanges accurately
Liaising with stores, warehouse, and logistics teams to ensure smooth service delivery
Providing product information and assisting customers with recommendations
Monitoring and responding to social media and online reviews
Tracking customer interactions and maintaining accurate records
Supporting promotions, launches, and customer campaigns
Assisting with ecommerce queries and online order support
Identifying opportunities to improve the overall customer experience
General administrative duties and ad hoc support
Criteria
Minimum 2 years' experience in a customer service role
Proficient in MS Office and digital communication platforms
Experience in retail or ecommerce environment advantageous
Strong communication and interpersonal skills
Ability to remain calm and solution-focused under pressure
High attention to detail and strong organisational skills
Reliable, proactive, and customer-centric mindset
Interest in cooking and baking advantageous
Driver's licence and own transport advantageous
Proficient in English and Afrikaans (read, speak and write)
Closing date: 2026-05-08