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Medical Case Intern at AMREF Flying Doctors
AMREF Flying Doctors
September 14, 2026
Full-time
On-site
JOB PURPOSE
To provide financial and technical support in the management of all financially related medical assistance and insurance client service requests, data recording, cost compilation and report generation; perform a wide variety of processes requiring analysis and attention to detail related to AMREF Flying Doctors Medical Assistance Services.
Job Description
Support in following up invoices daily from service providers on all cases pending closure as well as for ongoing case files and upload them on the M-files portal for payment processing
Seek clarification from service providers on incorrectly billed invoices and conduct cost containment where necessary. This will entail reviewing and validating all invoices and especially the high-value invoices to identify cause for unnecessary or non-standard charges.
Compile list of services and costs incurred for services rendered and generate interim pro-forma cost estimates for billing and invoicing by the credit control team.
Generate final cost estimates once a case is closed especially during time critical periods such as end of month in consultation with the Medical Assistance Team
Support in receiving and resolving all queries around billing and patient refunds as requested by the assistance partners.
Support the Payables team with reconciliation of service provider statements of accounts hospitals especially for top tier hospitals with the assistance of the Medical Assistance Team
Answer telephone calls in the Control Room and responding to clients in a professional manner as per AFD standards.
Participate in Assistance Services departmental meetings as required.
Provide administrative support as required such as ordering of office supplies
Attend to any work-related duties as assigned.
Qualifications
Education and Experience
Bachelor's degree in commerce (Accounting/Finance Option) or related business field with at least CPA Part 1 or its equivalent
Good ICT knowledge especially the MS Office Suite
Knowledge on use of an accounting system will be an added advantage
Knowledge of data collection methods will be an added advantage
Knowledge in Customer Relationship Management (CRM) system
Knowledge, Skills and Competencies
Strong verbal and written communication skills
Excellent customer service and client's management skills
Ability to interpret, analyse and present data effectively
Ability to work in a team but also be self-directed
Good planning, organisational and time management skills
Ability to prioritize tasks and meet deadlines.
Have attention to detail and accuracy
Flexible, adaptable and responsive to changing priorities
Work environment
AMREF Flying Doctors works within a twenty-four-hour work environment due to nature of its operation
To provide financial and technical support in the management of all financially related medical assistance and insurance client service requests, data recording, cost compilation and report generation; perform a wide variety of processes requiring analysis and attention to detail related to AMREF Flying Doctors Medical Assistance Services.
Job Description
Support in following up invoices daily from service providers on all cases pending closure as well as for ongoing case files and upload them on the M-files portal for payment processing
Seek clarification from service providers on incorrectly billed invoices and conduct cost containment where necessary. This will entail reviewing and validating all invoices and especially the high-value invoices to identify cause for unnecessary or non-standard charges.
Compile list of services and costs incurred for services rendered and generate interim pro-forma cost estimates for billing and invoicing by the credit control team.
Generate final cost estimates once a case is closed especially during time critical periods such as end of month in consultation with the Medical Assistance Team
Support in receiving and resolving all queries around billing and patient refunds as requested by the assistance partners.
Support the Payables team with reconciliation of service provider statements of accounts hospitals especially for top tier hospitals with the assistance of the Medical Assistance Team
Answer telephone calls in the Control Room and responding to clients in a professional manner as per AFD standards.
Participate in Assistance Services departmental meetings as required.
Provide administrative support as required such as ordering of office supplies
Attend to any work-related duties as assigned.
Qualifications
Education and Experience
Bachelor's degree in commerce (Accounting/Finance Option) or related business field with at least CPA Part 1 or its equivalent
Good ICT knowledge especially the MS Office Suite
Knowledge on use of an accounting system will be an added advantage
Knowledge of data collection methods will be an added advantage
Knowledge in Customer Relationship Management (CRM) system
Knowledge, Skills and Competencies
Strong verbal and written communication skills
Excellent customer service and client's management skills
Ability to interpret, analyse and present data effectively
Ability to work in a team but also be self-directed
Good planning, organisational and time management skills
Ability to prioritize tasks and meet deadlines.
Have attention to detail and accuracy
Flexible, adaptable and responsive to changing priorities
Work environment
AMREF Flying Doctors works within a twenty-four-hour work environment due to nature of its operation