Medical Officer (Clinical & Healthcare Operations Associate) at Westfield Consulting

Job Summary


The Medical Officer will support clinical accuracy, healthcare operations, and patient-facing guidance within a non-clinical, healthcare access environment.
This role is not a hospital-based clinical role. The Medical Officer will not run a clinic or manage inpatient care. Instead, the role focuses on consultation, review, coordination, and clinical governance within a healthcare access and referral ecosystem.
The ideal candidate should understand clinical medicine but also be comfortable working in a healthcare business, patient navigation, and preventive health systems environment.


Responsibilities
Clinical & Medical Advisory:


Provide clinical guidance for patient navigation and referral decisions
Support triage frameworks to help patients connect to appropriate providers
Offer consultation support for complex or unclear patient cases within the platform
Escalate high-risk cases to partner hospitals or senior physicians when necessary


Healthcare Operations Support:


Assist in structuring patient referral pathways across partner hospitals and labs
Help standardize communication between patients and healthcare providers
Support quality control of healthcare delivery experience across the network


Health Content & Education;


Review medical accuracy of health education content for campaigns such as preventive health, "War Against Sugar," and chronic disease awareness programs
Contribute to creation of simplified medical explanations for public education
Support development of training materials for healthcare outreach teams


Partnership & Provider Engagement:


Support engagement with hospitals, laboratories, and clinics on clinical alignment
Assist in onboarding healthcare providers into the ALFORTAL network
Ensure clinical expectations and patient pathways are properly communicated


Data & Preventive Health Insight:


Assist in identifying common health trends from patient interactions (e.g., diabetes risk, hypertension risk, lifestyle disease patterns)
Support preventive healthcare strategy development using real-world data insights


Compliance & Safety:


Ensure all patient-facing information is medically accurate and ethically appropriate
Support adherence to medical ethics and regulatory expectations in Nigeria's healthcare system


Requirements


MBBS or equivalent medical degree
Full MDCN registration and valid practicing licence
1 - 3 years post-NYSC experience preferred
Strong clinical knowledge across general medicine
Good communication and documentation skills
Comfortable working in a non-hospital, healthcare technology/business environment
Interest in preventive healthcare, public health, or healthcare systems improvement
Ability to translate medical knowledge into simple patient-friendly language