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Medical Receptionist at Bollard Consulting Limited
Bollard Consulting Limited
September 22, 2026
Full-time
On-site
Job Description :
The Receptionist attends to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.
Duties and Responsibilities
Greet and attend to patients in person and over the phone.
Professionally assist doctors, staff, visitors, and patients.
Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs.
Answer all phone calls in a professional and courteous manner.
Maintain confidentiality of all doctor, staff, and patient information.
Schedule appointments between doctors and patients.
Liaise between medical departments with discretion and professionalism
Adhere to policy and procedures during all activates.
Assist with admissions/treatment as per agreed protocols.
Ensure that stock levels are adequate and orders are made timeously.
Communicate medical results to patients under clinical supervision.
Complete accurate documentation of patient visits.
Register patients according to established protocols
Assist patients to complete all necessary forms and documentation including medical insurance
Ensure patient information is accurate including billing information
Inform patients of medical office procedures and policy
Maintain and manage patient records
Facilitate co-pays and payments by informing the Patients
Report statistics as required
Schedule hospital admissions, tests, scans and outside appointments for patients
Complete other clerical duties as assigned
Ensure reception area is well maintained, neat and clean
Safeguard patient privacy and confidentiality
Key Qualifications and Experience
Diploma or Degree in Front Office Management, Secretarial Studies, Business Administration or related field is required
Certification in front office Operations will have an added advantage
Minimum of 2 years of experience at a healthcare facility in a medical receptionist role(essential).
Knowledge of medical terminology, procedures and diagnosis
Knowledge of computer and relevant software applications
Knowledge of general administrative and clerical procedures
Experience in the healthcare industry will be an added advantage.
Key Competencies and Skills
Communication skills
Information collection and management
Planning and organizing
Attention to detail
Customer service skills
Adaptability
Confidentiality
Integrity
Dependability
Hospitality
Courtesy
The Receptionist attends to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.
Duties and Responsibilities
Greet and attend to patients in person and over the phone.
Professionally assist doctors, staff, visitors, and patients.
Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs.
Answer all phone calls in a professional and courteous manner.
Maintain confidentiality of all doctor, staff, and patient information.
Schedule appointments between doctors and patients.
Liaise between medical departments with discretion and professionalism
Adhere to policy and procedures during all activates.
Assist with admissions/treatment as per agreed protocols.
Ensure that stock levels are adequate and orders are made timeously.
Communicate medical results to patients under clinical supervision.
Complete accurate documentation of patient visits.
Register patients according to established protocols
Assist patients to complete all necessary forms and documentation including medical insurance
Ensure patient information is accurate including billing information
Inform patients of medical office procedures and policy
Maintain and manage patient records
Facilitate co-pays and payments by informing the Patients
Report statistics as required
Schedule hospital admissions, tests, scans and outside appointments for patients
Complete other clerical duties as assigned
Ensure reception area is well maintained, neat and clean
Safeguard patient privacy and confidentiality
Key Qualifications and Experience
Diploma or Degree in Front Office Management, Secretarial Studies, Business Administration or related field is required
Certification in front office Operations will have an added advantage
Minimum of 2 years of experience at a healthcare facility in a medical receptionist role(essential).
Knowledge of medical terminology, procedures and diagnosis
Knowledge of computer and relevant software applications
Knowledge of general administrative and clerical procedures
Experience in the healthcare industry will be an added advantage.
Key Competencies and Skills
Communication skills
Information collection and management
Planning and organizing
Attention to detail
Customer service skills
Adaptability
Confidentiality
Integrity
Dependability
Hospitality
Courtesy