Key Responsibilities
Member Recruitment & Onboarding: Develop and execute strategies to grow the membership base targeting private hospitals, nursing homes, outpatient and stand-alone dental, renal dialysis and specialized facilities. Manage the end-to-end onboarding process for new members.
Retention & Engagement: Design and implement member retention programs. Act as the first point of contact for member grievances, ensuring timely resolution and high satisfaction levels.
Advocacy Support: Collect and synthesize member feedback on issues including but not limited to regulatory, commercial, legal and tax to inform our client's lobbying and advocacy efforts with the relevant stakeholders.
Chapter Coordination: Oversee the activities of regional branches to ensure alignment with the national office and provide localized support to members.
Value-Added Services: Identify and negotiate partnerships (e.g., with equipment suppliers or insurance firms) that provide exclusive benefits and discounts to our client's members.
Event Management: Lead the planning and execution of the Annual General Meeting (AGM), convention, regional workshops and Continuing Medical Education (CME) sessions, among others.
Communication: Manage the membership database and oversee the distribution of newsletters, policy updates, and industry alerts to the membership.
Skills and Competencies
Core Competencies
Stakeholder Management: Ability to navigate relationships with diverse hospital owners, medical superintendents, and government officials.
Strategic Thinking: Ability to analyze healthcare trends and translate them into actionable member benefits.
Negotiation: Skill in negotiating corporate partnerships and resolving disputes between members or with third parties.
Communication: Proficient in both written and oral communication. Confident in presenting at high-level forums and leading member town halls.
Technical Skills
CRM Proficiency: Experience using Customer Relationship Management (CRM) software to track member interactions and dues.
Policy Analysis: Basic understanding of the Kenyan Healthcare Regulatory framework (Health Act, KMPDC Act, SHIF regulations) and other relevant legal and commercial frameworks with direct/indirect bearing on hospital operations.
Data Analytics: Ability to generate and interpret membership growth and churn reports.
Networking: Ability to network and grow relationships that are useful in advancing the interests of the association.
Requirements
Academic Qualifications & Experience
Degree: Bachelor's Degree in Healthcare Management, Business Administration, Public Relations, or Social Sciences.
Post-Graduate: A Master's degree in Public Health (MPH) or Strategic Management is highly desirable.
Professional Membership: Active membership in a relevant professional body (e.g., Health Systems Management Association - HeSMA).
Experience: At least 5 - 7 years of experience in a membership-based organization, ideally within the healthcare or professional services sector, with at least 3 years in a management role.