About UOSSM-USA
UOSSM-USA (Union of Medical Care and Relief Organizations-USA) provides emergency medical relief, healthcare, and mental health services to people affected by conflict and crisis.
This position is part of UOSSM-USA’s Mental Health Project for Gaza, which aims to enhance access to psychosocial support and promote mental health and wellbeing.
Position Summary
The Mental Health Helpline Operator (Amman-based) will provide compassionate and confidential psychosocial support to individuals in Gaza via UOSSM’s mental health helpline. The operator will deliver PFA, basic counseling, and referrals while ensuring the highest ethical and professional standards. The operator will coordinate closely with the Gaza-based helpline operator and the MHPSS team to ensure continuity of care and case follow-up.
Key Responsibilities
Respond to helpline calls from Gaza beneficiaries, offering PFA, emotional support, psychoeducation, basic psychosocial counseling, and mental health consultations.
Assess callers’ emotional needs and escalate high-risk cases (e.g., severe distress, suicidal ideation) as appropriate.
Provide accurate information about available MHPSS, health, and other services, ensuring callers are linked to relevant resources.
Coordinate closely with the Gaza-based helpline operator for shared case follow-up, information exchange, and referral tracking.
Provide brief psychoeducation over the helpline to promote positive coping, stress management, and mental health awareness.
Offer continued emotional support and PFA to individuals and families affected by crisis-related stress or trauma.
Ensure accurate data entry, case documentation, and timely reporting of helpline activities, maintaining full confidentiality.
Collaborate with the Gaza team to strengthen referral pathways and update service mapping.
Participate in regular supervision, case discussions, team meetings, and capacity-building activities.
Contribute to internal reporting, identifying recurring themes, emerging psychosocial needs, and areas for program improvement.
Qualifications and Experience
Working Conditions
Disclaimer:
Code of Conduct: We uphold a strict Code of Conduct that prohibits any form of misconduct, including sexual exploitation and abuse, trafficking in persons, and violations of ethical standards. This includes addressing conflicts of interest, fraud, corruption, and harassment; and reporting violations promptly, maintaining ethical standards.
Compliance & Ethics: We strive to maintain the highest standards of compliance and ethics across all aspects of our work. As a member of the team, you are expected to uphold these standards and adhere to UOSSM USA's and donor
compliance and ethics policies. This includes conducting your work with integrity and communicating these values to colleagues and partners, ensuring their adherence to these principles.
Equal Opportunities: UOSSM USA is dedicated to fostering an inclusive and diverse work environment. We are committed to providing equal employment opportunities to all employees and qualified applicants, regardless of race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability, or veteran status.
Safeguarding and Child Safeguarding: At UOSSM USA, we prioritize the safety and protection of all individuals within the communities we serve. All staff and contractors share the responsibility to safeguard and uphold the rights of vulnerable populations, including children and adults at risk. This commitment extends to preventing and addressing instances of sexual exploitation and abuse, as well as any form of exploitation, neglect, or trafficking in persons perpetrated by our staff or partners.
To apply for the post, please fill the form application stating the skills and approach that you would bring to this specific post along with your resume/CV in strict confidence to https://forms.gle/DdVqijX7yqCfDUzU9
Please ensure that documents are sent with the titles “your name-CV-HLOJ””
Note: Only shortlisted will be contacted