Motor Claims Consultant (Drivable & Non-Drivable Claims) - Johannesburg at Absa Group Limited (Absa)

Job Summary


2-5 years' experience in short-term insurance motor claims. Experience handling both drivable and non-drivable motor claims.
Knowledge of claim registration, assessment, repair processes, and settlement procedures.
Experience working with brokers, assessors, panel beaters, and customersManage and process drivable and non-drivable motor vehicle claims within agreed service levels, ensuring accurate assessment, customer satisfaction, and compliance with company policies.


Job Description


Register and manage motor claims from notification to settlement
Assess drivable and non-drivable claims
Liaise with clients, service providers, assessors, and repairers
Authorise repairs in line with company guidelines
Ensure compliance with policy terms and conditions
Resolve customer queries and complaints
Maintain accurate claim records and documentation


Minimum Qualifications


Matric / Grade 12
Relevant Short-Term Insurance qualification (advantageous)
FAIS-compliant qualifications (preferred)
RE5 (advantageous)


Experience Required


2-5 years' experience in short-term insurance motor claims
Experience handling both drivable and non-drivable motor claims
Knowledge of claim registration, assessment, repair processes, and settlement procedures
Experience working with brokers, assessors, panel beaters, and customers


Education


Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)


End Date: August 21, 2026