Key Responsibilities:
M-Pesa Transactions & Cash Handling
Perform M-Pesa transactions including deposits, withdrawals, transfers, bill payments, and airtime purchases
Ensure accurate recording of all transactions and balances
Maintain sufficient float and cash levels at all times
Balance cash and M-Pesa float daily and report any discrepancies immediately
Customer Service
Serve customers professionally, courteously, and efficiently
Respond to customer inquiries regarding M-Pesa services and transactions
Resolve basic customer complaints or escalate issues where necessary
Build and maintain positive customer relationships
Compliance & Security
Adhere strictly to Safaricom M-Pesa operating procedures and compliance guidelines
Ensure proper KYC (Know Your Customer) procedures are followed
Maintain confidentiality of customer information and transaction data
Observe security procedures to prevent fraud, loss, or theft
Reporting & Record Keeping
Maintain accurate transaction records and daily reconciliation reports
Prepare end-of-day summaries for review by the supervisor
Ensure proper filing of transaction-related documentation
Required Qualifications and Experience
KCSE minimum grade C minus.
Prior experience as an M-Pesa Attendant or in a similar cash-handling role is an added advantage
Basic computer literacy
Strong numerical and record-keeping skills
Ability to work long hours, weekends, or shifts as required
Core Competencies
High integrity and honesty
Strong attention to detail
Excellent customer service and communication skills
Ability to work under minimal supervision
Trustworthy, reliable, and accountable
Ability to work in a fast-paced environment