National Credit Control Manager (JHB Illovo) at BDO South Africa

Primary Purpose of the Job


To manage the national debtors' book of the firm. To manage a team of credit controllers and admin staff to ensure the prompt collection of monies owed to the firm, with the assistance of Credit control team leads


Main Duties and Responsibilities

Reporting


Oversee monthly Target Report calculation and weekly distribution to all controllers & HOF
Oversee Top 15 National & Regional to provide to HOF, CFO Oversee Top aged debtors to provide to service line heads twice a month
Report improvements - continuous effort to improve reports enabling us to better understand debtors' book.
Daily receipt totals to HOF & CFO
Monthly report on debtors with credit balances for VAT calculation Monthly account monitoring reports of problematic clients to CFO upon request


Training


Adhoc training to all staff members as required
Regular reminders on processes


Partner Follow Ups


Following up with partners who have long outstanding debtors to push for resolve


Challenging Clients


Where the controllers are facing challenging clients the NCM will step in and directly contact the client & partner to assist with the resolve


Business Rescue


Keep track of clients under Business Rescue


Liquidations


Keep track of clients in Liquidation


Hand Overs


Sending of Hand Over Packs to MC van Dyk prepared by the credit controllers
Keep track of clients handed over to MC van Dyk
Responding to monthly status emails received from MC van Dyk


Attorney


Sending of Hand Over Packs to our attorney, Keith Lang, prepared by the credit controllers


Maconomy client data


Review data for changes made on the system to ensure proper supporting documents were received and saved - making use of the report sent out by Digitech
Reviewing data for missing items ensuring the credit controllers are following up and keeping it up to date


Monthly / Bi-Weekly meetings


Drive recurring meetings to review overdue & large accounts, as well as any items required for discussion
Drive regular meetings per controller to review the books
Drive regular meetings with partners should the need arise
Drive regular meetings with service line leaders to address long outstanding debt and challenging clients/partners


Staff support & guidance


Regular check in with staff members providing support and guidance as required


CRM, Risk & Digitech Collaboration


With the view to ensuring alignment with all operational areas, to ensure processes and workflow are communicated and compatible to all


Efficiency improvement


Continuously strive to review and improve processes and procedures to produce efficiency in all that we do


Clear processes & procedures


Regular reviewing, updating, documenting and communication of processes and procedures to the team


Standard Collection Letters


Producing & upkeep of standard collection letter templates for approval by CFO


Debtor Provisions overview


Ensuring provisions are adequate and approved by CFO


Staff training, development & motivation


Researching and finding courses for the controllers to attend


Approval of demand letters


Signing of demand letters to be sent to clients
Ensuring partners are aware and in agreement


Maintain partner controller list


Regular upkeep of partner, controller list for distribution to team & Digitech or any other parties as required in collaboration with Team Leads


Portfolio per controller


Reviewing portfolio per controller to ensure fairness within the team


Staff reviews


As set out by P&C


Statement Run and Invoice Run


Reminders to staff and checking on updating of reconciliations, credit controller allocations, missing email addresses
Updating and distribution of the No Send List
Perform the statement run on Maconomy CloudPerform regular invoice run on Maconomy Cloud


Statement Run Check


Distribute list of undelivered emails to controllers


Team leave applications


Review and approve leave applications on ESS
Review leave balances to ensure leave is being taken


Performance management


Should any staff member be identified as underperforming, follow the required Performance Improvement processes to effectively train and manage the staff member back to the required level of performance for their role


Maconomy improvements & functionality


Investigation of Maconomy functionality and implement new functionality where required in collaboration with Digitech


Client Refund Approvals


Reviewing and approval of client refund requests
Ensuring relevant documents have been included
Ensuring correct procedures have been followed


Assisting with marking clients inactive / active


In line with risk requirements and activity levels


WHT Calculations


Overseeing WHT calculations done by Team Leads in Maconomy
Ensuring the correct supporting documentation has been received


Monthly Calendar


Creation and distribution of our Monthly Schedule to all credit controllers, and or other persons as required.


Annual billings schedule and reminders


Creation and distribution of our Annual billing Schedule to service lines and billing reminders


Client Payment Arrangements


Reviewing and acceptance of client payment arrangements
Where required due to large balances, obtain approval from Partner / CFO


Global incoming payments


Reviewing global incoming payments, do first approval and request HOD second approval
Send swift report to team
Send bank statements to team when admin lead is not available


Intercompany debtor follow-ups


Oversee admin team process for following up on intercompany debtors


Requirements
Qualifications


Post Matric qualification


Work Experience


Minimum 5 working experience
Working within a tea


Knowledge


Working knowledge of credit control/collections practices/procedures
Good knowledge & understanding of Maconomy & our processes


Technical Competencies


Accurate and detail orientated
Microsoft Office Applications - All
Intermediate Excel Skills
Good problem solving & analytical skills