National IT Operations Lead

Job Description Dis-Chem Pharmacies has an opportunity available for a National IT Operations Lead that will be responsible for management, maintenance, and support of end-user and on-premises infrastructure at stores, distribution centers, and offices. This includes laptops, routers, POS terminals, Wi-Fi devices, and in-store systems. The role ensures reliable on-site technology operations and supports new store rollouts. Requirements Diploma or degree in information technology or related 7+ years' experience in IT operations, preferably in retail or distribution environments. Experience managing regional or field support Responsibilities Operations and support: Oversee regional IT operations teams supporting store and DC Ensure incident, request, and problem management processes are followed with clear SLAs. Coordinate hardware lifecycle management, including procurement, deployment, and asset tracking. New store and change delivery: Work with Retail Platforms and Infrastructure tribes to deliver IT components for new stores and refurbishments. Ensure site readiness for network, POS, and end-user devices before Support major roll-outs and upgrades (e.g., POS refresh, network changes) in stores and DCs. Governance and collaboration: Enforce security and access control policies for end-user devices and local Provide operational input into infrastructure and platform design Manage third-party field services providers where used Competencies Strong understanding of store and DC IT operations and Hands-on approach to service delivery with focus on responsiveness and Ability to coordinate multiple regional teams and external Lead, coach Set performance expectations and conduct performance reviews Manage team capacity, workload allocation, and capability development Support recruitment, succession planning, and organizational design Key Performance Indicators: Store and DC incident rates and resolution On-time IT readiness for new stores and Compliance with asset management and endpoint security Feedback from store and DC stakeholders on IT Contribution to culture, accountability, engagement, and continuous improvement Closing Date 23 October 2026