KEY PERFORMANCE INDICATOR
DEVELOP AND IMPLEMENT STRATEGY
Translate the Enablement strategy into operational plans.
Develop initiatives to improve efficiency, controls, compliance, and revenue assurance across all enablement functions.
Identify opportunities to implement new systems, tools, and processes to enhance deal execution, sponsorship management, and portfolio oversight.
Align enablement initiatives with commercial objectives, regulatory requirements, and organisational goals.
Drive continuous improvement initiatives in sales support processes, project execution, and quality controls.
BUSINESS OPERATIONAL EFFICIENCY
Ensure the provision and maintenance of systems, tools, and processes that enable agile, efficient, and compliant sales processes throughout the Sales Division.
Provide leadership and oversight to reporting units, ensuring managers and employees deliver on their operational objectives.
Set priorities, allocate resources, and monitor performance to ensure timely, accurate, and efficient execution of sales support, sponsorships, deals, commissions, and portfolio management activities.
Ensure alignment of operational activities with organisational strategy, commercial objectives, and regulatory requirements.
Establish and maintain processes and standards to ensure consistency, accuracy, and compliance across all enablement functions.
Monitor key operational metrics and KPIs, reviewing reports from managers to identify trends, risks, or areas for improvement.
Provide guidance, coaching, and support to managers to address escalations, operational challenges, and process inefficiencies.
Drive cross-unit initiatives and projects.
Ensure operational readiness of teams for new systems, processes, or projects and provide leadership for change management.
Ensure the accuracy, completeness, and proper governance of all documentation relating to contracts, deals, and sponsorships.
Monitor deal performance, including revenue, delivery metrics, and client satisfaction.
Monitor and report on performance metrics, KPIs, and exceptions, and analyse data to generate leads and support forecasting.
Identify gaps and inefficiencies in processes and implement continuous improvement initiatives.
Validate billing, pricing, discounts, revenue recognition, and contractual compliance to prevent errors and leakage.
Oversee portfolio management: accurate allocation of clients, products, and revenue; maintain portfolios and targets.
Oversee the accurate and timely finalisation of commission calculations.
FINANCIAL MANAGEMENT
Provide strategic oversight of operations across all enablement functions, ensuring accuracy, efficiency, and revenue protection.
Ensure the effective reconciliation of airtime bookings, confirming that all booked airtime is billed and revenue is captured correctly.
Oversee the billing process and ensuring timely and accurate invoicing.
Review financial performance reports, revenue recognition and commission calculations to ensure compliance with targets and policies.
Collaborate with Finance to address discrepancies, validate reconciliations, and maintain robust financial controls.
Monitor key sales KPIs, identifying risks, inefficiencies, or opportunities for improvement across enablement and billing processes.
Drive process improvements and best practices for revenue assurance and operational efficiency across all reporting units.
15%
GOVERNANCE, RISK AND COMPLIANCE
Ensure adherence to regulations, internal policies and contractual obligations.
Develop, maintain, and enforce SOPs, approval matrices, and governance frameworks across all units.
Ensure audit readiness, support internal audits, and act on outcomes.
Mitigate risks associated with sales activities.
Implement and monitor controls to prevent revenue leakage, unauthorised discounts, or errors in revenue recognition.
Ensure accurate documentation, filing, and audit trails.
STAKEHOLDER MANAGEMENT
Manage service provider contracts and relationships.
Collaborate effectively with relevant stakeholders to enable seamless and efficient operations.
Act as the escalation point for enablement-related operational issues.
Provide guidance to Sales on deal management, sponsorship execution, and governance.
Facilitate coordination between internal departments, external partners, and clients for smooth execution of initiatives.
Deliver reporting, insights, and analysis to executive management to inform strategic and operational decisions.
LEADERSHIP AND PEOPLE MANAGEMENT
Lead and manage teams responsible for enablement.
Set performance goals, conduct reviews and support skills development.
Foster a culture of accountability, accuracy, quality and operational excellence.
Provide coaching, guidance, and support to ensure consistent delivery of KPIs and organisational objectives.
Ensure effective workforce planning, resource allocation, and optimal utilisation across the function.
FORMAL QUALIFICATIONS:
A relevant tertiary qualification (degree or diploma) in Media, Operations, Business Management, IT or related field at NQF Level 7 or above
EXPERIENCE:
5 - 8 years in systems support, project management, governance, revenue assurance, or similar environments
5 years' experience leading multi-disciplinary operational teams