Key Responsibilities
Administer and maintain computer networks, servers, and related ICT infrastructure across the organization.
Monitor system performance and ensure optimal network availability, reliability, and security.
Diagnose and resolve hardware, software, network, and userrelated technical issues.
Configure, test, and maintain networking equipment, operating systems, and system applications.
Implement network security measures to protect systems, data, and ICT infrastructure.
Perform system backups, disaster recovery procedures, and data restoration processes.
Maintain user access controls, permissions, and security configurations.
Monitor and maintain core banking and business systems performance.
Maintain ICT asset inventories, maintenance logs, and technical documentation.
Coordinate with service providers and vendors on system support, maintenance, and procurement matters.
Support branch and head office users through technical assistance and troubleshooting.
Conduct routine system checks, updates, and preventive maintenance activities.
Analyze system and network performance trends and recommend improvements.
Support implementation of new technologies, ICT projects, and infrastructure upgrades.
Ensure compliance with ICT policies, information security standards, and operational procedures.
Support antimoney laundering monitoring requirements and report suspicious system activities where necessary.
Train users on system usage, ICT best practices, and security awareness initiatives.
Qualifications & Requirements
Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field.
Relevant professional ICT certifications in networking, systems administration, cybersecurity, or IT service management will be an added advantage.
Minimum of 3 years' relevant experience in ICT support, systems administration, or network management.
Experience in banking, microfinance, SACCO, or financial services sector is highly preferred.
Experience in the same business is preferred.
Strong handson experience in systems troubleshooting, network administration, and infrastructure support.
Knowledge of ICT security principles, backup systems, and disaster recovery procedures.
Familiarity with Windows/Linux server environments, networking devices, and enterprise systems.
Understanding of ITIL principles and ICT operational support frameworks will be an added advantage.
Strong analytical, organizational, and communication skills.
Key Competencies
Network and systems administration
ICT infrastructure support
Troubleshooting and problemsolving
Information security and access control
Backup and disaster recovery management
Technical support and user training
Analytical and diagnostic skills
Communication and interpersonal skills
Time management and task prioritization
Attention to detail and documentation