Network Support Engineer at NTT Ltd.

Your day at NTT DATA


The Associate Network Engineer is an entry level subject matter expert, responsible for working under supervision and playing a vital role in supporting and maintaining company network infrastructure.
This role works closely with Senior Network Engineers and cross-functional teams, assisting in designing, implementing, and troubleshooting network solutions to ensure efficient and reliable communication.


Key responsibilities:


Assists in configuring and maintaining network devices, including routers, switches, firewalls, and access points.
Supports with ensuring that network configurations are accurate and aligned with best practices.
Collaborates with the network team to monitor network performance, availability, and security.
Helps identify and address network-related issues to minimize downtime and disruptions.
Responds to and assists in resolving network incidents and problems.
Supports with troubleshooting connectivity issues, performance bottlenecks, and other network-related challenges.
Supports with creating and updating technical documentation, including network diagrams, configurations, and procedures.
Collaborates with the security team to implement network security measures, such as firewalls, intrusion detection systems, and access controls, to protect the organization's assets and data.
Assists in planning and implementing network upgrades and improvements.
Collaborates with senior engineers to deploy patches, updates, and new technologies.
Works closely with other IT teams, including systems administrators, application developers, and support teams, to provide integrated solutions and support the overall IT environment.
Coordinates with vendors for hardware and software procurement, support, and troubleshooting.
Engages in continuous learning to expand technical skills and knowledge in networking.
Seeks opportunities for training and certifications to enhance proficiency.
Participates in network-related projects, such as network expansions, migrations, and implementations.
Performs any other related task as required.


To thrive in this role, you need to have:


Basic understanding of networking concepts, protocols, and topologies.
Familiarity with network devices such as routers, switches, firewalls, and access points.
Proficiency in basic network configuration and troubleshooting.
Strong problem-solving skills and attention to detail.
Effective communication skills to collaborate with team members and stakeholders.
Eagerness to learn and adapt to new networking technologies and concepts.
Ability to work in a collaborative team environment.


Certifications & Requirements
Essential Certifications


CCNA (Cisco Certified Network Associate) - Non-Negotiable


Required Skills & Experience


Strong experience in Routing and Switching technologies.
Solid understanding of the ISP (Internet Service Provider) environment and operations.
Proven experience interacting and managing relationships with vendors.
Strong understanding of Network Engineering principles, practices, and troubleshooting methodologies.
Sound knowledge of Cisco IOS and its configuration, management, and maintenance.
Demonstrated ability to meet and maintain SLA (Service Level Agreement) commitments.
Strong understanding of Service Delivery Management, including incident resolution, customer communication, and service performance monitoring.


Advantageous


Experience working with ServiceNow for incident, change, and service request management.