Night Manager
AccorHotel
Full-time
On-site
Nairobi Nairobi County Kenya
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are seeking a professional and customer-focused Night Manager to join our team. As the Night Manager, you will be responsible for overseeing all hotel operations during the night shift, ensuring exceptional guest experiences, and maintaining the safety and security of our property.
Lead and supervise the night shift team, providing guidance and support to ensure smooth operations
Serve as the primary point of contact for guests during night hours, addressing their needs and concerns promptly and professionally
Manage guest check-ins, check-outs, and reservations during the night shift
Oversee nightly financial procedures, including closing daily accounts, generating reports, and managing billing and cash handling
Ensure compliance with all safety and security protocols, responding to emergencies as needed
Collaborate with other departments to resolve any issues that arise during the night shift
Maintain accurate records and communicate important information to the day shift team
Conduct regular property inspections to ensure cleanliness and maintenance standards are met
Handle any guest complaints or special requests with tact and efficiency
Implement and uphold company policies and procedures at all times
Qualifications
Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
Proven experience in hotel management or a similar role in the hospitality industry
Strong leadership and team management skills
Excellent customer service orientation with a focus on creating positive guest experiences
Demonstrated ability to work night shifts and maintain a high level of alertness and efficiency
Proficiency in hotel management software, preferably Opera PMS
Strong financial acumen and experience with cash handling and financial reporting
Excellent problem-solving skills and ability to make decisive actions in high-pressure situations
Fluency in English; knowledge of additional languages is a plus
Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
Detail-oriented with strong organizational skills
Thorough understanding of hotel safety and security procedures
Ability to remain calm and professional in challenging situations
Additional Information
Your team and working environment:
At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.
We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!
Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are seeking a professional and customer-focused Night Manager to join our team. As the Night Manager, you will be responsible for overseeing all hotel operations during the night shift, ensuring exceptional guest experiences, and maintaining the safety and security of our property.
Lead and supervise the night shift team, providing guidance and support to ensure smooth operations
Serve as the primary point of contact for guests during night hours, addressing their needs and concerns promptly and professionally
Manage guest check-ins, check-outs, and reservations during the night shift
Oversee nightly financial procedures, including closing daily accounts, generating reports, and managing billing and cash handling
Ensure compliance with all safety and security protocols, responding to emergencies as needed
Collaborate with other departments to resolve any issues that arise during the night shift
Maintain accurate records and communicate important information to the day shift team
Conduct regular property inspections to ensure cleanliness and maintenance standards are met
Handle any guest complaints or special requests with tact and efficiency
Implement and uphold company policies and procedures at all times
Qualifications
Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
Proven experience in hotel management or a similar role in the hospitality industry
Strong leadership and team management skills
Excellent customer service orientation with a focus on creating positive guest experiences
Demonstrated ability to work night shifts and maintain a high level of alertness and efficiency
Proficiency in hotel management software, preferably Opera PMS
Strong financial acumen and experience with cash handling and financial reporting
Excellent problem-solving skills and ability to make decisive actions in high-pressure situations
Fluency in English; knowledge of additional languages is a plus
Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
Detail-oriented with strong organizational skills
Thorough understanding of hotel safety and security procedures
Ability to remain calm and professional in challenging situations
Additional Information
Your team and working environment:
At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.
We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!
Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.