Job Summary
To monitor the network and provide all required first level support to core network infrastructure issues.
This includes liaising with ipNX service Providers, and ensuring escalations are carried out in line with the defined guidelines
Responsibilities
Ensure smooth running of all network monitoring systems: both for Core network nodes and transmission network.
Run on 24*7*365 network monitoring operation.
Ensure Core network and Customer links Monitoring applications are functioning properly: Solarwinds, Nagios, Nagviz, SAM, VNQM etc.
Engagement of various Colo/POPs sites manager in ensuring smooth running of the sites and our equipment. Escalating issues related to cooling, voltage instability, shelter leakages etc.
Ensure continuous engagement of vendors and OEMs on service related issues.
Proactively escalate issues to the network infrastructure team for capacity planning and network optimization.
Managing access request for ipNX Operation team visit to POPs/Colo sites, arranging joint visits to sites
Generate and compile regular report/availability for each of the Colo sites and service Providers.
Requirements
University Degree in Engineering.
Professional Qualification (CCNA, CompTIA Network +, ITIL, etc.) an added advantage
Knowledge of networking and network monitoring/management
Knowledge and experience with various web technologies
Ability to learn new things quickly.