As NMD Revenue Supervisor, you will be responsible for setting up, monitoring, and managing the NMD meters database analysis and reporting framework to ensure accuracy, integrity, and operational efficiency.
You'll contribute to:
Identify, analyze, and interpret trends within the Prepaid Meter Management Systems.
Conduct audits on customer data to optimize the quality and accuracy of the PPM database.
Manage PPM account-related issues in collaboration with support units to ensure timely resolution.
Reconcile approved PPM accounts on the vending platform using internally sourced data.
Analyze and implement arrears management during and after migration of accounts to the prepaid platform. Identify reconciliation exceptions within vending platforms and escalate to relevant desks for resolution.
Develop and document structured processes to guide task execution and standardize operations.
Oversee the effective management of energy adjustment and transfer processes.
Skills & Competencies
The role affords you to develop technical and behavioral competencies, that is, skills, knowledge, and behaviors required to successfully perform in the role and contribute to the organization's goals.
Technical Competencies
Knowledge of Electricity Regulations and Policies.
Strong data gathering and analytical skills.
Customer support and customer-focused operational management.
Understanding of Payment Solutions and Revenue Strategies.
Non-Maximum Demand (NMD) Meter Reading and Management.
Energy Loss Reduction Techniques.
Strong reporting and documentation skills.
Behavioral Competencies
Customer Centricity: Ensures accurate account management and timely resolution of PPM issues to enhance customer experience.
Risk Management: Identifies and resolves vending anomalies, token errors, and reconciliation gaps to prevent revenue loss.
People Leadership: Supervises and supports Metering Officers to drive accountability and performance.
Entrepreneurship: Improves processes and data quality to enhance revenue and operational efficiency.
Organizational Learning: Uses data insights and audits to strengthen processes and team capability.
Change Management: Supports smooth system migrations and adoption of new processes across teams.
Minimum Requirement
This opportunity is a supervisory role, You will play a vital role in maintaining a clean, reliable prepaid meter management system.
This role directly reports to the NMD Metering Lead.
Successful applicants will typically possess the following criteria:
Education:
Bachelor's Degree in any relevant field.
Work Experience:
A minimum of 4-5 years of relevant work experience in the electricity sector, metering, or energy management