Non-Motor Field Assessor (Johannesburg) at Old Mutual

You would:

Process and Understand of Non-Motor claims terms & claim types.


​Should be aware of escalation metrics and approved channels.
Analyzing a problem and formulating its solving approach
Identifying signs and details indicating fraud
Understanding of the non-motor claims policies, activities, and procedures in claims environment.


Understand and Follow the Claims Process


Providing prompt & correct assessment.
Explore alternatives available for claims assessing and settlement processes, moderation, building rates and service providers.
Mapping client needs to company specified.
Create collaborative relationships with internal and external process improvements designed to enhance the customer experience and value.
Support implementing of new systems and processes


Delivering the Service to both internal and external stakeholders


Actively follow service practices to determine the status of customer service and relations.
Proactively identify customer solutions (process, product, systems) to address changing service requirements, ensure customer satisfaction
Establish productive operational relationships with key stakeholders in the various channels and administrative teams.


Cost control and governance adherence


Proactively ensure use of time, of resources, money, materials, or equipment is in line with policies and procedures.
Comply with corporate governance policies, procedures, and standards.
Operate within agreed mandates.


Experience, knowledge & skills required.


National Senior Certificate (NSC)
Higher Certificate in Short- Term Insurance (NQF 5)
3- 5 years Non-Motor Claims experience,
Valid South African Drivers Licence