WHAT WILL YOU DO?
The Non-Motor Salvage Case Management Agent is responsible for managing the end-to-end non-motor salvage process within the claim's environment. This includes coordinating salvage upliftment, ensuring compliance with contractual and regulatory requirements, maintaining accurate salvage records, and supporting the optimisation of salvage recoveries.
The role requires strong operational execution, attention to detail, and effective engagement with internal and external stakeholders, including brokers, assessors, and salvage vendors.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?
Operational Execution
Coordinate salvage upliftment, categorisation, and disposal in line with service-level agreements.
Ensure salvage items are accurately captured and inventoried in the system.
Monitor salvage dealer compliance with contractual obligations and escalate non-compliance issues.
Liaise with brokers, assessors, and internal claims teams to ensure salvage processes align with claims handling objectives.
Assist in resolving disputes related to salvage collection, valuation, or disposal.
Compliance & Governance
Adhere to POPIA, Treating Customers Fairly (TCF) principles, and all relevant insurance regulations.
Follow established Standard Operating Procedures (SOPs) and contribute to continuous improvement initiatives.
Implement controls to prevent fraud, duplicate claims, and salvage buy-back abuse.
Data & Reporting
Maintain accurate salvage records and ensure data integrity.
Provide timely and accurate reporting on salvage activities and recovery performance.
Identify trends and opportunities to improve salvage efficiency and recovery rates.
QUALIFICATIONS AND EXPERIENCE
Matric / Grade 12
2 - 5 years' experience in short-term insurance or salvage operations
Non-motor salvage experience will be advantageous
Proficiency in Microsoft Excel
KNOWLEDGE AND SKILLS
Strong negotiation and vendor management skills
Analytical and detail-oriented approach
Problem-solving ability under pressure
Effective communication (written and verbal)
Customer-focused and solution-driven mindset
Computer literacy (MS Excel essential)
PERSONAL ATTRIBUTES
Deciding and initiating action
Client Service Orientation
Teamwork and support
Building relationships
Communication
Flexibility and adaptability
Cultivates innovation
Performing under pressure
Analytical thinking
Presenting and communicating information