We are hiring on behalf of our client in the Insurance and Financial Services sector for a highly organized, customer-focused, and results-driven Office Administrator / Business Development Officer.
The successful candidate will play a dual role by supporting daily office operations while actively contributing to business growth through client engagement, lead generation, and customer relationship management.
This position is ideal for a professional who is passionate about administration, customer service, and business development, and is looking to grow within the financial services industry.
Key Responsibilities
Office Administration
Maintain company records, files, and administrative documentation
Prepare correspondence, reports, presentations, and other business documents
Manage office supplies and coordinate procurement requirements
Maintain accurate physical and electronic filing systems
Support day-to-day office operations and ensure administrative efficiency
Receive, direct, and manage client inquiries professionally
Customer Service & Front Office Support
Handle walk-in clients and visitors professionally
Respond to customer inquiries and provide accurate information on company services
Maintain excellent client relationships and customer satisfaction
Support customer onboarding and documentation processes
Business Development & Sales Support
Generate quotations and support field sales activities
Assist in identifying and pursuing new business opportunities
Participate in business development initiatives and client acquisition activities
Support marketing and customer engagement campaigns
Follow up on leads and maintain client databases
Participate in field activities aimed at business growth and commission generation
Requirements & Qualifications
Diploma or Bachelor\'s Degree in Business Administration, Insurance, Marketing, Finance, Human Resource Management, or a related field
General knowledge of the Insurance or Financial Services industry
1 - 2 years of relevant experience in administration, customer service, insurance, or financial services
Proficiency in computer applications and AI-powered productivity tools
Strong communication and interpersonal skills
Excellent organizational and record management skills
Ability to prepare professional reports and business correspondence
Self-driven, proactive, and customer-focused