Job Description
The main job purpose of the Client Communication Agent is to ensure customer satisfaction and retention (customer loyalty) in their day-to-day activity as well as provide channels to improve on the current processes to enhance world-class service delivery to clients.
The Client communications officer is also responsible for the management of the Pension Solution Mailbox to ensure prompt and quality response to clients.
Qualifications
Minimum of a B.SC in any related course
Work experience in any pension fund administrators would be an added advantage.
Additional Information:
Behavioural Competencies:
Generating Ideas
Coping with pressure
Team working
Upholding Standards.
Technical Competencies:
Proficiency in the use of MS office Suite.