OM Bank - Payment Specialist at Old Mutual

KEY RESULT AREAS

Product Ownership


Own the payments product roadmap, backlog, and prioritisation aligned to business objectives and regulatory requirements.
Translate business, customer, and operational needs into clear product requirements, user stories, and acceptance criteria.
Work closely with stakeholders (business, compliance, operations, technology, and external partners) to define product vision and scope.
Lead sprint planning, backlog refinement, and prioritisation activities.
Ensure payment products support scalability, security, resilience, and compliance (e.g. PASA, SARB, AML requirements).
Drive continuous improvement of payment capabilities, including new features, enhancements, and decommissioning where required.


Production Support & Operational Ownership


Act as product-level owner for live payment systems, ensuring availability, performance, and stability.
Provide oversight and support for production incidents, including investigation, root cause analysis, and resolution.
Coordinate incident management activities across technology, operations, vendors, and third parties.
Ensure timely communication to stakeholders during incidents and service disruptions.
Own and track production defects, operational risks, and remediation plans.
Ensure monitoring, alerting, and support processes are effective and continuously improved.


Governance, Risk & Compliance


Ensure payment products comply with regulatory, audit, and risk requirements.
Participate in operational risk assessments, audits, and control reviews.
Ensure appropriate controls, reconciliations, and exception handling processes are in place.
Maintain documentation for product, operational processes, and support runbooks.


Stakeholder & Partner Management


Act as the primary point of contact for payment-related queries and escalations.
Manage relationships with internal teams and external payment partners or clearing partners.
Support contract, SLA, and service performance reviews with partners.


Key Performance Indicators


Product delivery against roadmap and business outcomes.
Payment system availability and incident resolution times.
Reduction in repeat incidents and operational defects.
Stakeholder satisfaction and regulatory compliance outcomes.


ROLE REQUIREMENTS


Tertiary education - Degree in financial, business, science or engineering.
Minimum OF 5 years' experience in similar - payments related roles
A good understanding of the technology and commercials that support Payments, Card and VAS
Comprehensive knowledge of payment systems
We are looking for a smart, energetic, experienced and dynamic achiever who take initiative and ownership, and who thrive on constant challenges and high-speed change.


Knowledge and Skills


Computer literacy, Microsoft office: Outlook, PowerPoint, MSWord, MS Excel and MS Teams
Financial and accounting knowledge - understanding basic financial accounting and financial principles
Knowledge and experience of the payments industry, schemes and regulations and more specifically, the National Payment System (NPS)


Personal Attributes


Independent self-starter who also works well in a team-environment
Advanced written and verbal communication skills, able to translate payment concepts into general business concepts.
Demonstrate Intense Customer/Seller Focus and Highest level of Integrity, Intellectual Honesty and Strong Work Ethic.
Be Sharp, Analytical and thoughtful.
High Attention to Detail and proven ability to manage multiple Competing priorities Simultaneously.
Should be able to work in flexible environment and setup for hybrid working.
Excellent written, oral communication and presentation skills and the ability to express thoughts logically. Demonstrated active listening skills, highly consultative and solutions oriented.
Flexible and an ability to deal with ambiguity and continuous change
Detailed and precision orientated to ensure financial processes are sufficiently robust and executed in line with compliance and risk requirements


Skills


Action Planning, Adaptive Thinking, Analytical Thinking, Business Requirements Analysis, Client Needs Analysis, Current State Assessment, Customer-Focused, Data Compilation, Developing Creative Solutions, Evaluating Information, Futures Thinking, Gap Analysis, Presenting Solutions, Probing Questions, Project Resource Management


Competencies


Action Oriented
Business Insight
Cultivates Innovation
Drives Engagement
Drives Results
Ensures Accountability
Manages Ambiguity
Manages Complexity


Education


NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent


Closing Date

21 January 2026 , 23:59