OMF Branch Manager (Lephalale) at Old Mutual

Responsibilities

Leadership and Direction


Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.


Customer Relationship Management / Account Management


Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.


Sell Customer Propositions


Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.


Sales Opportunities Creation


Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.


Performance Management


Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.


Operations Management


Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.


Promoting Customer Focus


Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.


Key Account Management


Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures. Respond to complex customer inquiries while helping senior colleagues manage and maintain customer relationships.


Customer Relationship Development / Prospecting


Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.


Budgeting


Track budgets and report variances to more senior colleagues.


Organizational Capability Building


Provide coaching to team members to develop their skills.


Education


NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)


Closing Date

23 February 2026 , 23:59