Job Description
DebtBusters is currently seeking an Onboarding Support Specialist. This role supports the Sales department by assisting clients through a smooth onboarding experience, responding to client queries via calls and email.
These queries may relate to payments, credit provider matters, or general onboarding concerns. The successful candidate will work closely with the Financial Consulting and Negotiations department to ensure a seamless handover and positive client journey.
A strong focus will be placed on proactive client engagement, especially in situations where early intervention can support client retention. As part of this role, the specialist will often handle sensitive cases and high-priority clients, where discretion, professionalism, and service excellence are key.
We are looking for someone who is solutions-driven, a confident communicator, and highly efficient. Attention to detail and the ability to manage multiple tasks while maintaining a high standard of accuracy will be essential to success in this role.
Key Responsibilities:
Resolving typical client queries over the telephone and/or email that relate to:
Debt Counselling
The National Credit Act
Payment and debit order queries
Retention queries
Credit provider queries received from clients.
Receiving queries from the Sales team and calling the client immediately to resolve the query telephonically. If telephonic contact is not possible, revert to email response to try to assist the client with their query.
Measured on accuracy and speed of query resolution.
Minimum Requirements:
Must have tertiary education in the Finance/business field
Client service experience or query management is advantageous
Financial Acumen
Excellent client service skills
Good understanding of financial services industry
Willingness to work shifts
Criminal record clear
Key Competencies:
Strong problem-solving abilities and a solutions-driven mindset
Urgency to attend to client queries and resolve them
Excellent verbal and written communication skills
Excellent listener
Excellent time management
Analytical
Ability to work well in a team environment
Financial acumen
High levels of honesty, accountability, and integrity