Key Purpose :
Dealing with all benefit and claims queries related to Oncology.
Key Outputs:
The successful applicant will be responsible for but not limited to the following job functions:
Taking calls and dealing with Oncology queries from Members & Service providers;
Dealing with queries from franchises, brokers & the public;
Dealing with all queries through to resolution;
Admin functions;
Policy changes to the product;
Working on Discovery Systems;
Assisting with escalated queries from brokers and franchises.
Education and Experience:
The following requirements are essential:
Matric
MS Office and PC literate;
Excellent verbal and written communication skills;
Excellent administration skills;
12 months or more call centre experience
The following are advantageous
Previous CHO Experience
Atleast 6 months Discovery Health Call centre experience
Discovery Health system & product knowledge
3 to 6 months consistent on/above par performance in current role.