Operations Associate at Ando

The Role


As an Operations Associate, you will be at the center of our kitchen operations, coordinating between chefs, riders, customer support teams, and technology platforms to ensure a seamless customer experience.
This is a fast-paced, hands-on role ideal for someone who enjoys solving problems, working with people, and keeping operations running smoothly.


Key Responsibilities


Monitor and manage incoming orders across delivery platforms and internal systems
Coordinate order preparation, packaging, and dispatch to ensure timely delivery
Work closely with kitchen teams to prioritize orders and resolve operational bottlenecks
Coordinate with riders to ensure efficient pickups and smooth delivery operations
Verify order accuracy, presentation, and packaging standards before dispatch
Escalate and resolve customer, rider, or operational issues in real time
Track key operational metrics such as preparation times, dispatch times, and order accuracy
Support inventory checks for packaging materials and operational supplies
Maintain high standards of food safety, cleanliness, and operational compliance
Assist with daily reporting and continuous improvement initiatives


Requirements


Diploma or Bachelor's Degree in Hospitality, Business, Operations, Supply Chain, or a related field
1+ years of experience in operations, hospitality, logistics, retail, restaurants, or customer service is an added advantage
Strong organisational and multitasking skills
Excellent communication and problem-solving abilities
Comfortable working in a fast-paced operational environment
High attention to detail and strong sense of ownership
Basic proficiency in Google Sheets, Excel, and digital systems