Job Responsibilities
Boecker Operations Coordinator is held accountable for the below job responsibilities:
Implement the standards set in Boecker® Operations Manual.
Confirm scheduled appointments one day in advance in coordination with the operations officers/senior officers.
Receive technicians' feedback after treatment, take notes, handle data filtration, prepare reports and circulate data in correct channels when needed.
Suggest improvements for reports and forms based on client's feedback.
Update the sanitation and proofing recommendations' list that is shared with clients upon delivering reports.
Identify cases where recurrent infestation and/or lack of cooperation by the client requires follow- up action by the Operations Manager.
Assist in organizing training sessions.
Answer clients' inquiries regarding services, complaints and technical issues.
Assist in coordinating and following up with clients on sanitation and proofing recommendations.
Provide feedback for technicians regarding clients' problems.
Assist in checking the Treatment Reports and report any negative finding.
Handle effective system data entry, electronic filing and archiving system.
Represent Boecker in exhibitions, forums, and other events.
Requirements
Bachelor's Degree in Business Administration, Agribusiness, Environmental Science or equivalent.
At least 1-year experience in relevant field.
Proven experience in customer service or a similar role.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail..
Proficiency with customer service software, databases, and tools