Operations Coordinator - Lagos at Pack'N'Pay

Job Summary

We are seeking a highly organized and detail-oriented Operations Coordinator to oversee warehouse operations, logistics coordination, and order fulfillment. The ideal candidate will ensure seamless movement of goods from warehouse to customers, maintain inventory accuracy, and drive efficiency across operations to meet delivery timelines.

Key Responsibilities

Warehouse & Fulfillment


Process daily invoiced orders from Zoho for picking and fulfillment
Ensure proper packaging of items based on product type before shipment
Ensure all outgoing orders have valid shipment documentation attached
Coordinate warehouse activities for process efficiency and optimal space utilization
Maintain accurate records of incoming and outgoing stock on bin cards
Participate in weekly and monthly stock counts and reconciliations
Minimize product damage and defects through proactive handling measures
Ensure all shipment orders pass quality control checks before dispatch
Maintain overall stock accuracy within the warehouse


Logistics & Distribution


Ensure all orders are delivered within a 24-hour timeframe
Plan, coordinate, and monitor daily deliveries and dispatch schedules
Liaise closely with logistics partners and delivery drivers to ensure timely dispatch
Track shipments and proactively resolve delivery delays or issues
Ensure all deliveries are completed with proper Proof of Delivery (POD)
Optimize delivery routes and improve last-mile efficiency
Monitor logistics performance and escalate issues where necessary


General Operations


Report discrepancies and warehouse/logistics issues in real time
Support procurement in urgent sourcing situations when required
Ensure compliance with safety standards, company policies, and regulations
Work cross-functionally with procurement, sales, and customer experience teams
Perform other assigned duties as required


Requirements & Qualifications


Minimum of 3 years experience in operations, warehouse management, or logistics coordination
Strong attention to detail and high level of accuracy
Good organizational and time management skills
Ability to work in a fast-paced, target-driven environment
Experience with inventory/logistics systems (Zoho is an added advantage)
Strong communication and stakeholder management skills
Problem-solving mindset with a proactive approach