Responsibilities
Maintaining a positive, friendly, empathetic, and professional attitude toward customers at
all times.
Responding promptly to customer inquiries via phone and through emails and chats.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out to enable you respond to customer inquiries
efficiently.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensuring customer satisfaction and providing professional customer support.
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
Managing database records, drafting status reports on customer service issues.
Data entry and research as required to troubleshoot customer problems
Requirements
Minimum of 1 year experience in Customer Service
Degree/Diploma in any related field
B2 and above German preferred
Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
Great people skills
A sales-oriented approach
Proactive personality and self-motivator
Quick learner with the ability to absorb extensive information on the brand's history, product offerings and communications
Demonstrates initiative with the ability to multi-task and detail oriented in a fastpaced environment
Outstanding written and verbal communication skills, great phone etiquette and elevated speech
Should be flexible to work in shifts both day and night
We thank all applicants for their interest. However, due to the large volume of applications we receive, only shortlisted candidates will be contacted.