General View of the Position:
Operations Director provides strong leadership as a member of senior management, and promotes good
stewardship, and provides direction to the Operations/Systems function, as well as enhancing cross-functional communication thus ensuring that systems support effective programming. The Operations Director will work closely with the senior management team on strategic planning to ensure that the support structure adequately supports the programs. The operations department comprises Supply Chain, Finance, HR, and Safety and Security Departments.
Responsibilities:
1. General:
• Provide visionary leadership and direction to all operational departments, ensuring alignment with organizational strategy.
• Provide support and leadership for Bahar internal support operations.
• Enhancing cross-functional communication thus ensuring that systems support effective program development and implementation.
• Foster cross-departmental collaboration and communication to ensure operational systems support program delivery and organizational growth.
• Manage Supply Chain, HR, and Finance to facilitate support for current and future programs in line with Bahar policies and good practice.
• Actively participate in the Senior Management team, contributing to the ongoing development of the programs under Bahar strategic plan.
• Along with other Senior Management, actively manage Bahar risk profile by ensuring that policies and procedures are in place, participating in the management of the risk register, and addressing internal audit and compliance issues.
• Supervision for the HR, Supply Chain, Finance departments.
• Guide and coach coordinators/managers to ensure that Bahar policies are appropriate for the organization and applicable to the changing strategic direction and programs in Bahar.
• Set a strong example for adherence and improvement of Bahar accountability, safeguarding and protection initiatives, both internally and for the people reached by the program.
• Carry out regular management visits and provide field visit reports to the SMT for all field locations.
• Represent Bahar and its programs where relevant to external stakeholders.
• Undertake any additional duties as mutually agreed with the Executive Director.
2. Supply Chain:
• Supervision of all supply chain operations at the various fields and support sites: including procurement, supply chain, asset management, fixed asset register and fleet management.
• Providing all needed support to all supply chain operations, including procurement, asset management, fleet management, logistics, IT systems, and administrative support.
• Improving cost-effectiveness by saving time or money through use of framework contracts improved coordination of program activities, purchasing, and transport.
• Develop and implement procurement strategies to ensure timely, cost-effective, and compliant acquisition of goods and services.
• Supervise asset management, including maintenance of fixed asset registers and regular audits to safeguard organizational resources.
• Manage fleet operations, ensuring vehicles are maintained, utilized efficiently, and meet program needs.
• Ensure logistics operations support program delivery, including warehousing, inventory management, and distribution.
• Oversee IT infrastructure, ensuring systems are secure, reliable, and support organizational needs.
• Ensure compliance with internal supply chain manuals, donor requirements, and relevant regulations.
• Ensure internal Supply Chain reports are submitted on time and that they are reviewed and analyzed, and appropriate action taken.
• Review and analyze supply chain reports, taking corrective action as needed to address issues and improve performance.
• Ensure that the Supply Chain Coordinator/Manager manages the timely negotiation of property contracts and ensures that property is well maintained and secure.
• Supervise property management, including negotiation of leases, maintenance, and security of facilities.
• Ensure that the Bahar transport fleet serves the needs of the program.
3. Human Resource Management:
• Provide leadership for Human Resources management and promote an organizational environment that is fair, open, protective, and which fosters a learning culture.
• Ensure that HR planning, including succession planning, is developed in coordination with annual program planning.
• Ensure robust performance management systems, including annual appraisals, feedback mechanisms, and development plans.
• Oversee workforce planning, recruitment, onboarding, and succession planning to ensure staffing needs are met.
• Oversee the development and periodic review of HR policies, salary scales, and benefits, ensuring compliance with local labor laws and best practices.
• Support management to implement an effective annual performance review and development process.
• Ensure periodic reviews of salary scales and the HR Manual, compliant with local regulations.
• Support Managers to implement training and development plans for all Bahar staff.
• Advise Managers, accordingly and provide support to the HR Manager in identifying training and development programs to be prioritized.
• Support the HR Manager in reviewing staff legal cases; review reports produced by HR on cases followed up by the Legal Representative.
• Ensure that visitors and new staff are provided with briefings.
• Ensure legal compliance in all HR matters, including contract management and handling of staff legal cases.
• Promote staff wellbeing, diversity, equity, and inclusion across the organization.
4. Finance:
• Coordinate with the Finance department to provide budget management tools and support the preparation, monitoring, and reporting of budgets.
• Oversee organizational compliance with donor policies, financial guidelines, and statutory requirements.
• Ensure organizational compliance with donor policies and guidelines.
• Support the development and management of annual, quarterly, and project-specific budgets, ensuring alignment with strategic objectives.
• Supporting in preparing and managing the overall core cost budgets for Bahar.
• Manage the equipment budget for all Bahar
• Ensure organizational compliance with donor policies and guidelines.
• Review financial reports, analyze variances, and recommend corrective actions to address underspending/overspending.
• Support the FM with the preparation of budgets for donor proposals, the preparation, and finalization of the annual budget and quarterly rolling budgets, and the preparation of the year-end financial statements.
• Support the preparation of financial statements, donor proposals, and audits.
• Ensure effective financial controls, risk management, and transparency in all financial operations.
• In conjunction with the FM, monitoring and controlling of expenditure on the core cost budgets to ensure that it stays within available funding and agreed budgets using budget monitoring tools and highlight, as appropriate, under/overspends and agree actions required.
• Promote financial literacy and capacity building among department managers and staff.
5. Safety & Security:
• Lead the Safety & Security department in developing, implementing, and monitoring policies and procedures to protect staff, assets, and operations.
• Conduct regular security risk assessments and develop mitigation strategies to address identified risks.
• Oversee incident reporting, investigation, and follow-up to ensure lessons learned and continuous improvement.
• Ensure staff receive regular training and briefings on safety and security protocols, including emergency preparedness and response.
• Liaise with local authorities, security agencies, and external partners to maintain situational awareness and ensure a secure operating environment.
• Develop and maintain crisis management and business continuity plans.
• Monitor compliance with safety and security standards, and ensure corrective actions are taken as needed.
6. Other:
· Conduct regular management and field visits to operational sites, providing feedback and reports to senior management.
· Guide and coach department managers/coordinators to align policies, procedures, and practices with organizational strategy and best practices.
· Promote a culture of accountability, safeguarding, and protection within all operational departments.
. Undertake additional duties as agreed with the Executive Director, supporting organizational priorities and responding to emerging needs.
Qualification/s and Professional Experience:
Academic Education
• Master’s degree in international development, Rural Development, NGO Leadership or a related discipline. .
Experience:
• Minimum 8 years previous experience in Finance, Supply Chain (Procurement, Logistics) and HR management, with at least 5 years at a senior management level.
Skills and Capabilities
• Good understanding of donor rules and regulations and implementation of strong compliance and control framework.
• Strong experience liaising with governmental/local authorities and NGOs.
• Audit experience and excellent attention to detail essential.
• Demonstrated analytical and conceptual skills to plan projects, timetable activities, and oversee staff work.
• Proven strong budgetary control and financial management skills
• Proven track record in systems implementation and development
• An interest in capacity building/mentoring of teams
• Excellent staff management and personnel skills
• Excellent analytical, writing skills and training skills
• Prior experience in complex protracted humanitarian contexts as well as emergency response contexts.
• Clean, trustworthy, planner, and active member.
• High Communication Skills and Representation
• High experience and familiar with Labors law, mainly Syrian Labor Law.
• Advanced level in English.
Work environment and conditions
• Willingness to work in a location different from that stated in the contract.
• Willingness to work for extra hours as necessary.
• Willingness to travel inside and outside the country.
• Must be capable of working both individually and as part of a team.
• Ability to work effectively in a fast-paced, stressful environment.
• Demonstrated ability to work and manage across multi-functional units
• Cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures.
• Must be flexible, willing to perform other duties and work irregular hours.
Safeguarding & Ethics:
Bahar is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants, or others, are treated with respect and dignity. We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to the Bahar Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.
Interested Qualified candidates can submit their application through the below link:
https://forms.gle/KnsR3pFcBVJ5v2xC7