Operations Head_I at FNB South Africa

Are you someone who can:


Effectively manage and oversee all operational aspects to achieve business objectives.
Establish, align, and manage targets and budget goals while ensuring effective cost control across functional areas to increase cost efficiency.
Drive significant growth and profitability within a disciplined cost‑management environment.
Develop a strong service culture that builds rewarding relationships, encourages innovation, and enables exceptional client service.
Enable Business Unit service delivery by implementing systems, processes, and metrics that measure service levels and customer satisfaction.
Cultivate and manage objective working relationships with a variety of stakeholders, including end‑users, SMEs, project managers, and senior leaders.
Translate strategies into actionable goals and execute projects or initiatives aligned to strategic objectives, supported by clear performance measures and tracking mechanisms.
Ensure compliance with governance, legislative, regulatory, and audit requirements; develop, monitor, and maintain internal controls accordingly.
Identify, report, and mitigate operational risks at product, process, and/or channel levels.
Drive operational efficiencies, elevate customer experience, and continuously improve operational processes and procedures.
Manage SLA agreements for the business in alignment with business objectives.
Improve decision‑making by delivering accurate, reliable business intelligence and conducting relevant data and trend analysis.
Plan and execute campaigns successfully and on schedule, maintaining full operational accountability for campaign delivery.
Support effective teamwork and collaboration across the function and among cross‑functional teams.
Plan and manage performance, skills development, talent management, culture, and employment equity for Team Leaders and operational teams to enhance capability and innovation.
Manage personal and leadership development to strengthen managerial effectiveness and prepare for future leadership opportunities.


You will be an ideal candidate if you:

Qualifications


Grade 12
Degree and/or Postgraduate qualification in Business Leadership, Business Administration, Financial Management, or a related field


Experience


5 - 8 years' experience in Operations
2 - 3 years' experience in Management, including people leadership


End Date: February 10, 2026