JOB SUMMARY
The Operations Lead is responsible for ensuring operational stability, cash discipline, SLA governance, administrative efficiency, and cross-functional execution within Lolla Technologies.
This role acts as the operational backbone of the business, ensuring that revenue converts to cash; clients receive structured service delivery and internal execution runs with discipline.
The Operations Lead is the primary execution liaison between Product, Customer Success, Business Development, Finance, HR, and Engineering.
KEY RESPONSIBILITIES
Revenue Operations & Collections (Primary Priority)
Oversee invoicing accuracy and timeliness via Delytt
Own collections discipline and debt aging reduction
Monitor and improve Days Sales Outstanding (DSO)
Ensure automated reminder workflows are active and optimized
Enforce soft restrictions and escalation policies where necessary
Produce monthly cash runway and aging reports
SLA Governance & Support Oversight
Monitor SLA compliance metrics
Track and review critical support escalations
Ensure Tier 1 and Tier 2 support processes function smoothly
Conduct weekly SLA performance review
Identify recurring issues and recommend corrective action
Administrative & Office Operations
Ensure office operations are functional and efficient
Coordinate vendor management and basic procurement
Manage operational documentation and compliance records
Oversee asset tracking and internal process discipline
HR & Finance Interface (Transitional Shared Services)
Coordinate payroll inputs with ABNO HR
Track leave and attendance records
Interface with accountant on revenue reconciliation and reporting
Monitor operational budget adherence
Executive Liaison & Reporting
Prepare weekly operational dashboard
Present collections, SLA and cash metrics in leadership sync
Escalate operational risks early
Track follow-through on action items
KEY PERFORMANCE INDICATORS (KPIs)
Collection Rate ≥ 85%
DSO ≤ 35 days
90+ day debt reduction target (quarterly)
SLA Compliance ≥ 80%
Monthly reporting delivered by Day 3
Cash runway maintained ≥ 4 months
Performance is measured monthly.
AUTHORITY & DECISION RIGHTS
The Operations Lead is authorized to:
Enforce reminder policies and collections automation
Approve routine operational expenses within approved budget
Apply soft account restrictions per policy
Escalate suspension decisions to CEO
Recommend operational process improvements
REQUIRED QUALIFICATIONS
Education:
Bachelor's degree in Business, Finance, Operations, or related field
Experience:
4 - 7 years experience in operations, revenue operations, finance operations, or business administration
Experience in SaaS, fintech, hospitality tech, or SME-facing tech environment preferred
Demonstrated experience managing collections and process discipline
Skills:
Strong analytical and reporting capability
Financial literacy (P&L, DSO, cashflow understanding)
Structured and detail-oriented mindset
Assertive but professional communication
Ability to operate in lean, growth-stage environment
PERSONAL ATTRIBUTES
Process-driven and disciplined
Calm under pressure
Comfortable enforcing payment policies
Strong follow-through
High accountability orientation
Solutions-focused
COMPENSATION STRUCTURE
Base Salary: Competitive (aligned to experience and market)
Variable Component:
Performance-based variable aligned to collections, SLA compliance and operational KPIs
CAREER PROGRESSION
Upon sustained MRR growth and structural expansion, this role may evolve into:
Head of Operations
Business Operations Manager
General Manager (subject to performance and company growth)