Operations Manager – Micro-Lending Institution at Talent Grid Africa

Key Responsibilities


Oversee the day-to-day operations of the institution, ensuring efficient loan processing, disbursement, administration, and service delivery.
Manage the end-to-end loan lifecycle while ensuring compliance with credit policies and turnaround timelines.
Monitor loan portfolio performance, including Portfolio at Risk (PAR), arrears, and recoveries, while working closely with credit and collections teams.
Develop and implement operational policies and process improvements to enhance efficiency and customer satisfaction.
Strengthen operational controls by ensuring regulatory compliance, mitigating risks, and supporting internal and external audits.
Drive exceptional customer service by improving onboarding, loan servicing, and resolving escalated customer issues.
Prepare operational reports and track key performance indicators to support strategic business decisions.


Requirements


Bachelor's Degree in Business Administration, Finance, Banking, Economics, Operations Management, or a related field.
5 - 8 years of experience in operations within a microfinance institution, SACCO, digital lending company, commercial bank, or financial services organization.
At least 3 years of leadership or managerial experience.
Proven experience managing lending operations and loan administration.
Strong understanding of microfinance operations, credit processes, collections, risk management, and regulatory compliance.