Role Overview
We are seeking an experienced Operations Manager to translate strategy into execution by leading day-to-day operations, strengthening systems, coordinating projects, and managing people effectively. This role combines operational leadership with strong people-management capability, working closely with HR to build a high-performance, accountable culture.
Key Responsibilities
Operations & Strategy
Oversee daily operations and improve systems, workflow efficiency, and service delivery.
Support growth strategy execution while maintaining quality standards.
People Leadership
Lead functional managers and site teams, set performance expectations, support staff development, and promote team wellbeing.
Work alongside HR on onboarding, performance management, and conflict resolution.
Project & Supply Chain Oversight
Coordinate project delivery, site quality control, procurement support, logistics, and inventory management.
Ensure documentation, timelines, and technical standards are consistently met.
Financial & Quality Control
Support budget oversight, cost control, and operational efficiency.
Maintain high standards in installation quality, compliance, and site safety.
Qualifications & Experience
Education: Bachelor's degree in Business Administration, Project Management, HR Management, or related field. MBA highly preferred.
Experience: 5+ years in a senior managerial role within interior design, architectural finishes, or construction.
HR Exposure: Must have direct experience managing people, conducting performance conversations, and supporting recruitment or team development.
Technical Knowledge: Deep understanding of construction/design industries, including architectural mouldings and decorative paints.
Key Competencies
Leadership as Nurture: You hold high standards because you believe in your team's potential—not fear.
Emotional Intelligence: You manage big personalities and maintain harmony across sites and offices.
Organizational Excellence: You juggle competing priorities without dropping the ball.
Discretion & Integrity: You handle sensitive staff or client matters with absolute confidentiality.
Tech Proficiency: MS Office (Excel, Outlook, Word) plus ERP or project management software.