Job Description
The Operations Manager is responsible for ensuring the smooth, efficient, and cost-effective running of the company's operational backbone.
This includes procurement, supply chain, logistics, facility management, security & safety, and overall operational support systems that keep the business functioning at a premium standard.
Job Responsibilities
Logistics & Distribution Management:
Oversee dispatch of finished products to retail partners, distributors, and event locations.
Plan delivery schedules to ensure on-time, cost-effective distribution.
Implement systems for tracking deliveries and handling logistics-related customer complaints.
Security & Safety Management:
Develop, implement, and monitor security protocols for company facilities, staff, and products.
Supervise and coordinate security personnel and outsourced security vendors.
Ensure workplace health and safety standards are followed in line with regulatory requirements.
Organize periodic fire drills, safety awareness sessions, and risk assessments.
Investigate and report all incidents of theft, breaches, or accidents with corrective actions.
Facility & Asset Management:
Oversee day-to-day facility operations including cleanliness, utilities, and environment management.
Manage maintenance and repairs of company assets, machinery, and office/factory infrastructure.
Keep accurate records of fixed assets, including acquisition, depreciation, and disposal.
Develop and enforce schedules for preventive maintenance of equipment and facilities.
Ensure the premises reflect the company's brand as a premium, hygienic, and customer-focused company.
People & Performance Management:
Supervise operational staff (procurement officers, storekeepers, logistics staff, facility maintenance staff, security personnel).
Provide training and capacity building for operational teams to ensure efficiency.
Develop and monitor adherence to Standard Operating Procedures (SOPs) for all operational functions.
Enforce attendance, discipline, and compliance with company policies.
Process Improvement & Reporting:
Track KPIs to assess procurement, logistics, facility uptime, and safety performance.
Identify and implement opportunities for automation and operational efficiency.
Provide management with regular reports on operational performance, risks, and improvements.
Qualifications and Requirements
Bachelor's degree in Operations Management, Administration, or related field.
2 - 3 years of proven experience in operations or administrative management within FMCG, food, or beverage industry.
Strong knowledge of operating procedures, processes, and supply chain principles.
Proficiency in ERP systems, inventory management tools, and MS Office Suite.
Excellent leadership, problem-solving, and decision-making skills.
Strong communication and team management abilities.