Job Description
To effectively manage and oversee all operational aspects in the achievement of the business objectives
To oversee and optimize day-to-day operations, ensuring efficiency, compliance, and alignment with strategic objectives. The role focuses on driving operational excellence, cost management, and delivering superior customer experiences.
Job Description
Control expenditure and identify process improvements to contain and reduce costs
Creates solutions to meet customer demands
Deliver internal and external customer service excellence through adherence to quality service standards
Manage risks in own area of responsibility
Ensure development and continuous value add improvement to operational processes
Manage team delivery against goals in the area of responsibility
Manage performance moderation, disciplinary action, recognition, and retention processes in line with HR policies and procedures
Participate in Talent Management practices and processes in line with HR policies and procedures
Implement employment equity plan targets in all recruitment and employee movement activities
Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
Ensure skills are transferred in specific functions
Ensure conflict resolution and respond to any complaints or concerns
Set relevant stretch goals for team and motivate achievement
Collate, manage, and report on daily, weekly, monthly operational progress as aligned to strategic objectives
Track, control, and influence activities within the team.
Manage the core processes and ensure that the correct procedures are applied, and transactions / procedures are processed and followed by the team
Attending and presenting - OPSCO/MANCO as well as different Operations forums
Soft Skills
Excellent leadership and people management capabilities.
Strong analytical and problem-solving skills.
Effective communication and stakeholder engagement.
Proven experience in performance management
Ability to work under pressure and manage multiple priorities
Qualifications & Experience
Education
Bachelor's degree in business administration, Operations Management, Supply Chain Management, or related field.
Experience
5 - 8 years of experience in operations related role.
Exposure to process improvement or operational projects is advantageous.
Technical Skills
Proficiency in MS Office (Excel, Word, PowerPoint).
Understanding of operational workflows and reporting.
End Date: May 19, 2026