Our client, Stawi Experiences, is a leading provider of experiential learning, corporate events, and team-building experiences across Kenya. They design and deliver transformative experiences that engage, inspire and develop teams, helping organizations unlock their people's potential. They are seeking to hire an Operations Manager who will oversee all operational, commercial and strategic aspects of Stawi Experiences. This includes managing budgets, leading teams, ensuring operational excellence and fostering client and vendor relationships. The ideal candidate combines commercial acumen, people leadership and operational discipline with a passion for experiential learning.
Key Responsibilities:
Strategic & Commercial Management
Take ownership of P&L, budgets, pricing, profitability, and cost optimization across multiple projects
Drive business growth by creating repeatable, scalable revenue streams through upsells, retainers, and partnerships
Stay ahead of market trends in experiential learning, corporate events, and engagement to position Stawi competitively
Leadership & People Development
Lead and inspire cross-functional teams, including creative, operations, facilitators, and vendors
Mentor and coach staff to foster independence, accountability, and professional growth
Operations & Systems
Implement and enforce operational discipline using SOPs, CRM/ERP systems (e.g., Odoo), and performance dashboards
Plan and allocate resources efficiently across multiple events to ensure smooth execution
Maintain Stawi's signature experiential quality while scaling operations
Client & Relationship Management
Strengthen relationships with existing clients while actively identifying new opportunities
Manage vendor relationships in line with Stawi's Vendor Policy, ensuring quality and value
Represent Stawi professionally in pitches, debriefs, and storytelling sessions
Innovation & Product Development (Growth Area)
Collaborate on designing new team-building activities, hybrid formats, and experiential learning frameworks
Keep the product line fresh by integrating technology, learning design, and creative storytelling
Character & Values Fit
High integrity, dependable, emotionally mature, and decisive
Growth-oriented but grounded, respecting structure while contributing creativity
Passionate about people and experiences beyond logistics or sales metrics
Required Specifications:
Proven experience managing operations, events or experiential teams in a corporate or agency setting
Strong commercial and Profit & Loss management skills
Experience leading cross-functional teams and mentoring staff
Familiarity with SOPs, CRM/ERP systems, and resource planning
Strong client and vendor relationship management skills
Strategic thinker with the ability to execute plans effectively