Job Description
To effectively manage and oversee all operational aspects in the achievement of the business objectives
The Operations Manager's goal is to effectively manage and oversee all operational aspects in the achievement of the business objectives
Are you someone who can:
Drive costs management initiatives aimed at avoiding or reducing operational costs.
Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.
Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members
Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
Comply with governance in terms of legislative and audit requirement through Governance - develop, monitor, maintain and ensure compliance in the business
Identify report and mitigate operational risk at a product, process and/or channel level within a business unit Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis
Manage SLA agreements for the Business in line with business objectives Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
Plan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign execution.
Support effective teamwork within the function. Participate and collaborate across teams Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies
Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities
You will be an ideal candidate if you:
Education:
Grade 12 and NQFL 7
NB : Completed Bachelor's degree in Law,
Preferred: Certifications in Credit Management, Debt Counselling, or Project Management (e.g., PMP, Lean Six Sigma).
Experience:
Minimum 5 years in debt review or credit management.
At least 4 years in a managerial or supervisory role within financial services.
Seeking a candidate who can build strong relationships and effectively manage this function—not limited to LRC—while possessing a solid understanding of legal and court processes, particularly within magistrate courts.
The individual should also have in-depth knowledge of the debt review industry, including the roles of both debt customers and debt reviewers.
Additional Requirements
Leadership Experience
People Management
Sales Experience
Growing and managing a portfolio
Stakeholder Engagement
We can be a match if you are:
Adaptable and curious
Analyse complex data sets
Thrive in a collaborative environment
End Date: March 22, 2026