Job Summary
We are seeking a highly experienced, hands-on, and results-orientedOperations Managerwith a proven background in managing multi-branch retail operationswithin theconsumer electronics, home appliances, gadgets, or technology retail industry.
The successful candidate will oversee the day-to-day operations of multiple branches across different states, ensuring operational consistency, inventory accuracy, excellent customer experience, strong sales support, and adherence to company standards.
This is a senior leadership role requiring someone who has successfully managed geographically dispersed teams, understands retail operations, and can independently drive performance while working closely with senior management.
Key Responsibilities
Multi-Branch Operations Management:
Provide operational leadership across all company branches located in different states.
Ensure consistent implementation of company policies, operational procedures, and service standards across every location.
Monitor daily branch performance and provide timely support to branch managers.
Conduct regular branch visits to evaluate operational efficiency, staff performance, inventory accuracy, and customer experience.
Develop and implement operational improvements that increase productivity and profitability.
Ensure all branches operate in accordance with company policies and regulatory requirements.
Branch Performance Management:
Monitor sales performance, customer traffic, stock movement, and operational KPIs across all branches.
Review weekly and monthly branch reports and develop action plans to improve underperforming locations.
Ensure branches consistently achieve operational, sales, and customer service targets.
Drive accountability through regular performance reviews with branch managers.
Inventory & Supply Chain Oversight:
Oversee inventory management across all branches.
Ensure stock accuracy, proper inventory reconciliation, and minimal stock losses.
Monitor product movement between branches and the warehouse.
Work closely with procurement and logistics teams to ensure timely stock replenishment.
Implement effective inventory control systems to reduce shrinkage and improve stock availability.
Customer Experience & After-Sales Operations:
Ensure every branch delivers exceptional customer service.
Supervise customer complaint resolution and after-sales support processes.
Develop systems for tracking customer feedback and improving customer satisfaction.
Ensure warranty claims and service requests are handled efficiently.
People Leadership:
Lead, supervise, and mentor branch managers and operational teams.
Build a high-performance culture focused on accountability, discipline, teamwork, and continuous improvement.
Conduct regular performance evaluations and coaching sessions.
Identify training needs and support employee development across branches.
Ensure proper staffing levels across all locations.
Business Growth & Operational Strategy:
Support management in implementing business growth strategies.
Identify opportunities to improve operational efficiency and reduce operating costs.
Analyze operational data to support business decisions.
Recommend initiatives that improve profitability and branch performance.
Financial & Administrative Management:
Monitor operational budgets and control branch operating expenses.
Review branch financial performance and identify improvement opportunities.
Prepare weekly and monthly operational reports for management.
Ensure accurate operational documentation and reporting.
Key Performance Indicators (KPIs)
The Operations Manager will be measured on:
Overall operational efficiency across all branches.
Branch sales growth and profitability.
Inventory accuracy and stock management.
Customer satisfaction and complaint resolution.
Employee productivity and branch performance.
Reduction in operational costs.
Compliance with company policies and SOPs.
Timely submission of operational reports.
Branch audit and operational compliance scores.
Requirements
Education:
Bachelor's Degree or HND in Business Administration, Management, Operations Management, Supply Chain Management, or a related discipline.
Experience
Candidates must have:
Minimum of 5 years' experience in Operations Management, Regional Operations, Retail Operations, or Branch Management.
Proven experience managin gmultiple retail branches across different cities or states.
Strong background in the consumer electronics, home appliances, gadgets, technology retail, or electronics distribution industry.
Demonstrated success in improving operational efficiency, inventory control, customer satisfaction, and branch profitability.
Experience supervising branch managers and leading geographically dispersed teams.
Experience within a fast-paced retail or distribution business is highly preferred.
Skills & Competencies:
Strong multi-site operational management experience.
Excellent leadership and people management skills.
Strong analytical and problem-solving abilities.
Sound commercial and business judgment.
Excellent planning, organizational, and decision-making skills.
Strong inventory management knowledge.
Customer service and after-sales management expertise.
Excellent communication and stakeholder management skills.
High level of integrity, accountability, and professionalism.
Proficiency in Microsoft Excel, Word, and PowerPoint.
Experience using ERP, inventory management, or retail management systems is an added advantage.
What We're Looking For
This role is for a seasoned operations professional not an entry-level manager. The ideal candidate should:
Have extensive experience managing operations across multiple branches and locations.
Be comfortable travelling regularly to oversee branch operations.
Understand the operational realities of consumer electronics and retail businesses.
Have a proven record of improving branch performance and operational efficiency.
Be highly organized, commercially minded, and execution-driven.
Possess strong leadership skills with the ability to build, motivate, and hold branch teams accountable.
Be proactive in identifying problems and implementing practical solutions without constant supervision.
Have a strong understanding of retail operations, inventory management, logistics, customer service, and after-sales support.
Benefits
Competitive salary (N250,000 - N300,000).
Performance-based incentives.
Career growth and leadership development opportunities.
Opportunity to lead operations across a growing multi-branch retail business.
Collaborative and performance-driven work environment.