Responsibilities
Oversee and coordinate field officers across Nairobi properties.
Monitor rent collection, occupancy rates, and operational performance.
Ensure smooth daily operations: inspections, utilities, SOP compliance, and service delivery.
Handle tenant relations, issue resolution, and dispute management.
Support budgeting, expense control, and resource allocation. Mentor field officers to maintain high productivity.
Ensure safety, legal compliance, and quality standards.
Manage vendors, contracts, and service-level agreements.
Lead incident response and escalate issues appropriately.
Collaborate with management on strategy and new initiatives.
Requirements
Bachelor's degree in Business Administration, Property Management, or related field.
3+ years' experience in property management or senior operations.
Strong leadership, communication, and negotiation skills.