Operations Manager

Job Description The Operations Manager is accountable for the comprehensive planning, management, and governance of day-to-day business unit operations within a Sun International property. This role ensures the property is well-maintained, secure, and achieves operational synergy across functions, including managing relationships with outsourced partners, to deliver exceptional guest experiences, drive footfall, and optimise revenue within strict budgetary and regulatory compliance. The focus is on operational excellence and continuous improvement to support the business unit's strategic objectives. Core behavioural and technical competencies: Business Planning & Reporting Revenue Analysis & Forecasting Commercial, Feasibility & Financial Modelling Operational Management SLA & Contract Management Operational Governance & Standards Continuous Improvement Integrity Teamwork Collaboration Transparency Adaptability Customer Centricity Lifelong Learning Respect for Diversity Job Requirements Qualifications: REQUIRED Relevant Bachelor's Degree (NQF 7) in Business Management, Hospitality Management or a related discipline REQUIRED Key Gaming Licence (NGB Experience: 8-12 years experience in operations management 2+ years leading a multi-functional operations team