Operations Manager, ZA Fulfillment & Operations at Amazon

Description


Join our South Africa Operations team and lead a talented group of salaried and hourly employees in delivering exceptional fulfillment experiences to our customers.
You'll drive operational excellence across our network by fostering a culture of safety, quality, and continuous improvement while empowering your team to succeed.


Key job responsibilities


Support, mentor, and develop your salaried and hourly team members, providing them with the tools and guidance they need to succeed in their roles
Lead projects with site and regional impact, working collaboratively with other leaders to implement solutions that drive business objectives
Build and execute productivity plans by analyzing forecasts, determining staffing requirements, and coordinating with regional partners to balance workload effectively
Manage safety, quality, productivity, and on-time customer delivery by monitoring key metrics and taking corrective action when needed
Partner with support teams across Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop and implement plans that meet operational goals


International Training Requirement:


This role requires mandatory international training for the first 4 weeks, with the possibility of extension up to 6 months where operationally required. Successful candidates must be willing and able to be based outside of South Africa for the duration of their training period.
Support with travel and accommodation arrangements will be provided. A valid passport and willingness to travel internationally are essential requirements for this position.


A day in the life


As an Operations Manager, you'll spend your day engaging with your team across our fulfillment operations, which span three critical phases: first mile (product storage and preparation), middle mile (order transport), and last mile (customer delivery).
You'll review performance metrics and forecasts to optimize productivity, collaborate with cross-functional partners including Safety, Engineering, and Human Resources to solve operational challenges, and mentor your team members to help them grow in their roles.
You might lead a project to streamline processes, conduct safety briefings, or work with regional leaders to balance workload distribution. Your focus remains constant: ensuring customers receive their orders on time, every time, while maintaining the highest standards of safety and quality.
About the team
We are a dedicated operations team committed to becoming the most loved e-commerce store in South Africa by delivering locally-relevant fulfillment experiences that delight our customers.
Our team embraces a Day 1 culture we stay curious, invent solutions, and learn quickly from both successes and setbacks. We invest in developing our people and continuously innovate to serve our communities better.
When you join us, you'll work alongside colleagues who are passionate about operational excellence and committed to supporting one another's growth. Together, we're building something meaningful for South Africa's e-commerce landscape.


Basic Qualifications


3+ years of program management, logistics, operations, supply chain, transportation, or related field experience
3+ years of people management experience
Experience with performance metrics, process improvement and Lean techniques
Knowledge of Excel skills to be able to refine data and prepare business reports


Preferred Qualifications


5+ years of maintenance or engineering experience, or experience in Logistics, Distribution or Fulfillment processes
Experience with Lean or Six Sigma analytical techniques
Experience in leading large, cross functional projects
Valid passport and willingness to travel internationally